Waterloo Health Centre, London: patient reviews and CQC rating
Waterloo Health Centre is a GP practice in London with 15,332 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 5.4 full-time-equivalent qualified GPs, or 2,832 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterloo Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 94%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 412th of the 648 practices in London with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (79%). 106 patients answered the survey (response rate 13%).
| Survey question | Waterloo Health Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 78% | 57% | 57% |
| Easy to contact via the website | 52% | 58% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 94% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Waterloo Health Centre is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,332 patients were registered at Waterloo Health Centre in September 2026, up 1.9% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,832 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 3.2 |
| August 2025 | 2.2 | 4.3 |
| August 2026 | 5.4 | 6.3 |
From June 2026 to August 2026 the practice recorded 5,739 appointments a month, or 374 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 68% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Waterloo Health Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 399 | 510 |
| Face to face | 34% | 54% | 63% |
| Same day as booked | 68% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), a learning disability (0.2% against 0.6%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.4% | 14.3% |
| High blood pressure | All ages | 7.7% | 15.2% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Diabetes | 17+ yrs | 3.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 41.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.2% | 74.9% |
Waterloo Health Centre, 114-118 Lower Marsh, London, SE1 7AE. Phone: 020 7928 4049. Website: www.waterloohealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Shivraj Chudha | 0.8 km | 68% |
| Nexus Health Group | 1.0 km | 79% |
| Hurley Clinic | 1.2 km | 59% |
| Gray’s Inn Medical Group Vauxhall | 1.2 km | 69% |
| King's College London NHS Health Centre | 1.3 km | 71% |
- Gray’s Inn Medical Group Vauxhall (69% overall experience good)
- Hurley Clinic (59% overall experience good)
- Lambeth Walk Group Practice (77% overall experience good)
- Mawbey Group Practice (75% overall experience good)
- South Lambeth Road Practice (80% overall experience good)
How do patients rate Waterloo Health Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Waterloo Health Centre as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Waterloo Health Centre?
15,332 patients were registered in September 2026, up 1.9% on a year earlier.
What is Waterloo Health Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Waterloo Health Centre have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,832 patients per GP against 2,171 across England.
Are appointments at Waterloo Health Centre face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterloo Health Centre's phone number?
020 7928 4049.