King's College London NHS Health Centre, London: patient reviews and CQC rating
King's College London NHS Health Centre is a GP practice in London with 21,122 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2019. It has 6.2 full-time-equivalent qualified GPs, or 3,399 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about King's College London NHS Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 93%, above the England figure of 58%. Its weakest is the share who described their overall experience of the practice as good: 71%, against 77% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
85% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (67%). 39 patients answered the survey (response rate 4%).
| Survey question | King's College London NHS Health Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 85% | 62% | 57% |
| Easy to contact via the website | 93% | 57% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 86% | 83% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 68% | 68% | 69% |
| Listened to well | 96% | 86% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 173 responses rated the practice good or very good (England: 92%).
CQC's overall rating for King's College London NHS Health Centre is Good, published in January 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,122 patients were registered at King's College London NHS Health Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
0% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 3,399 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 2.4 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 5.6 |
| August 2024 | 5.6 | 5.6 |
| August 2025 | 5.6 | 5.6 |
| August 2026 | 6.2 | 6.2 |
From June 2026 to August 2026 the practice recorded 4,616 appointments a month, or 219 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | King's College London NHS Health Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 219 | 469 | 510 |
| Face to face | 57% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for COPD (0.0% against 1.9%), heart failure (0.0% against 1.1%) and dementia (0.0% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 2.1% | 14.3% |
| Asthma | 6+ yrs | 1.5% | 6.6% |
| High blood pressure | All ages | 0.6% | 15.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Diabetes | 17+ yrs | 0.3% | 7.9% |
| Cancer | All ages | 0.1% | 3.8% |
| Epilepsy | 18+ yrs | 0.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.0% | 0.8% |
| Stroke and TIA | All ages | 0.0% | 1.9% |
| Chronic kidney disease | 18+ yrs | 0.0% | 4.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Coronary heart disease | All ages | 0.0% | 3.0% |
| Learning disability | All ages | 0.0% | 0.6% |
| Atrial fibrillation | All ages | 0.0% | 2.2% |
| COPD | All ages | 0.0% | 1.9% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Heart failure | All ages | 0.0% | 1.1% |
| Dementia | All ages | 0.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.3% | 74.9% |
King's College London NHS Health Centre, Bush House, South East Wing, 3rd Floor, 300 Strand, London, WC2B 4PJ. Phone: 020 4548 9842.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Philips Medical Centre | 0.2 km | 86% |
| Covent Garden Medical Centre | 0.6 km | 74% |
| Museum Practice | 0.9 km | 89% |
| Dr Christopher Bark | 1.0 km | 78% |
| Soho Square General Practice | 1.0 km | 88% |
- Pimlico Health @ The Marven (86% overall experience good)
- The Belgrave Medical Centre (77% overall experience good)
How do patients rate King's College London NHS Health Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of King's College London NHS Health Centre as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at King's College London NHS Health Centre?
21,122 patients were registered in September 2026, down 1.0% on a year earlier.
What is King's College London NHS Health Centre's CQC rating?
Good overall, published in January 2019.
How many GPs does King's College London NHS Health Centre have?
6.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,399 patients per GP against 2,171 across England.
Are appointments at King's College London NHS Health Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is King's College London NHS Health Centre's phone number?
020 4548 9842.