Pimlico Health @ The Marven, London: patient reviews and CQC rating
Pimlico Health @ The Marven is a GP practice in London with 14,075 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 4.5 full-time-equivalent qualified GPs, or 3,142 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pimlico Health @ The Marven
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 125th of the 648 practices in London with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 120 patients answered the survey (response rate 16%).
| Survey question | Pimlico Health @ The Marven | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 80% | 62% | 57% |
| Easy to contact via the website | 54% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 75% | 68% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Pimlico Health @ The Marven is Good, published in February 2023. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,075 patients were registered at Pimlico Health @ The Marven in September 2026, down 4.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 3,142 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 6.6 |
| August 2024 | 5.5 | 6.6 |
| August 2025 | 4.5 | 5.5 |
| August 2026 | 4.5 | 5.5 |
From June 2026 to August 2026 the practice recorded 7,794 appointments a month, or 554 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 43% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Pimlico Health @ The Marven | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 469 | 510 |
| Face to face | 50% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.1% against 1.0%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), chronic kidney disease (2.7% against 4.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.7% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Pimlico Health @ The Marven, Marven Medical Centre, 46-50 Lupus Street, London, SW1V 3EB. Phone: 020 7834 6969.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Victoria Medical Centre | 0.5 km | 67% |
| Millbank Medical Centre | 0.8 km | 78% |
| The Doctor Hickey Surgery | 0.9 km | – |
| The Belgrave Medical Centre | 1.0 km | 77% |
| Belgravia Surgery | 1.0 km | 84% |
- King's College London NHS Health Centre (71% overall experience good)
- The Belgrave Medical Centre (77% overall experience good)
How do patients rate Pimlico Health @ The Marven?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Pimlico Health @ The Marven as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Pimlico Health @ The Marven?
14,075 patients were registered in September 2026, down 4.1% on a year earlier.
What is Pimlico Health @ The Marven's CQC rating?
Good overall, published in February 2023.
How many GPs does Pimlico Health @ The Marven have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,142 patients per GP against 2,171 across England.
Are appointments at Pimlico Health @ The Marven face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pimlico Health @ The Marven's phone number?
020 7834 6969.