Highlands Practice, London: patient reviews and CQC rating
Highlands Practice is a GP practice in London with 11,529 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 4.8 full-time-equivalent qualified GPs, or 2,382 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highlands Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 540th of the 648 practices in London with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (78%). 116 patients answered the survey (response rate 24%).
| Survey question | Highlands Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 46% | 62% | 57% |
| Easy to contact via the website | 40% | 57% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 75% | 83% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 62% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highlands Practice is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,529 patients were registered at Highlands Practice in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,382 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.5 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 10.6 |
| August 2024 | 4.8 | 10.6 |
| August 2025 | 4.8 | 7.6 |
| August 2026 | 4.8 | 8.9 |
From June 2026 to August 2026 the practice recorded 3,315 appointments a month, or 288 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Highlands Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 288 | 469 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.0 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Highlands Practice, Highlands Healthcare Centre, London, N21 1UJ. Phone: 020 8360 9044.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bincote Surgery | 0.8 km | 82% |
| Oakwood Medical Centre | 1.6 km | 78% |
| The Town Surgery Ltd | 1.8 km | 81% |
| Winchmore Surgery | 1.9 km | 87% |
| White Lodge Medical Practice | 2.0 km | 73% |
- Cockfosters Medical Centre (69% overall experience good)
- Eagle House Surgery (57% overall experience good)
- Green Cedars Medical Services (63% overall experience good)
- MHP - Forest Road Group Practice (58% overall experience good)
- Medicus Select Care NCL- SAS Location 1 (40% overall experience good)
- Nightingale House Surgery (78% overall experience good)
- Oakwood Medical Centre (78% overall experience good)
- The Bounces Road Surgery (88% overall experience good)
- The Southgate Surgery (66% overall experience good)
How do patients rate Highlands Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Highlands Practice as good, below the England figure of 77%. 46% found it easy to get through by phone.
How many patients are registered at Highlands Practice?
11,529 patients were registered in September 2026, down 0.4% on a year earlier.
What is Highlands Practice's CQC rating?
Good overall, published in September 2017.
How many GPs does Highlands Practice have?
4.8 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,382 patients per GP against 2,171 across England.
Are appointments at Highlands Practice face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highlands Practice's phone number?
020 8360 9044.