Eagle House Surgery, Enfield: patient reviews and CQC rating
Eagle House Surgery is a GP practice in Enfield with 11,784 registered patients (September 2026). In the 2026 GP Patient Survey, 57% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 7.3 full-time-equivalent qualified GPs, or 1,616 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eagle House Surgery
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 17%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 7th of the 7 practices in Enfield with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (63%). 97 patients answered the survey (response rate 20%).
| Survey question | Eagle House Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 57% | 75% | 77% |
| Easy to contact by phone | 29% | 62% | 57% |
| Easy to contact via the website | 17% | 57% | 58% |
| Easy to contact via the NHS App | 29% | 54% | 54% |
| Reception team helpful | 65% | 83% | 85% |
| Last contact good | 46% | 73% | 73% |
| Wait for appointment about right | 58% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 48 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Eagle House Surgery is Good, published in May 2022. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (December 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,784 patients were registered at Eagle House Surgery in September 2026, down 5.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,616 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 9.4 |
| August 2024 | 5.9 | 9.9 |
| August 2025 | 5.9 | 8.7 |
| August 2026 | 7.3 | 9.2 |
From June 2026 to August 2026 the practice recorded 5,486 appointments a month, or 466 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 64% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Eagle House Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 466 | 469 | 510 |
| Face to face | 42% | 60% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), serious mental illness (1.7% against 1.0%) and diabetes (12.4% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 38.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 12.4% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Learning disability | All ages | 1.2% | 0.6% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Eagle House Surgery, 291 High Street, Ponders End, Enfield, EN3 4DN. Phone: 020 8805 8611. Website: www.eaglehousesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Mohammed Abedi | 0.2 km | 67% |
| Nightingale House Surgery | 1.1 km | 78% |
| MHP - Forest Road Group Practice | 1.8 km | 58% |
| The Bounces Road Surgery | 1.8 km | 88% |
| Boundary House Surgery | 1.8 km | 72% |
- Cockfosters Medical Centre (69% overall experience good)
- Green Cedars Medical Services (63% overall experience good)
- Highlands Practice (67% overall experience good)
- MHP - Forest Road Group Practice (58% overall experience good)
- Medicus Select Care NCL- SAS Location 1 (40% overall experience good)
- Nightingale House Surgery (78% overall experience good)
- Oakwood Medical Centre (78% overall experience good)
- The Bounces Road Surgery (88% overall experience good)
- The Southgate Surgery (66% overall experience good)
How do patients rate Eagle House Surgery?
In the 2026 GP Patient Survey, 57% of patients described their overall experience of Eagle House Surgery as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Eagle House Surgery?
11,784 patients were registered in September 2026, down 5.5% on a year earlier.
What is Eagle House Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does Eagle House Surgery have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,616 patients per GP against 2,171 across England.
Are appointments at Eagle House Surgery face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eagle House Surgery's phone number?
020 8805 8611.