The Bounces Road Surgery, London: patient reviews and CQC rating
The Bounces Road Surgery is a GP practice in London with 6,858 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.6 full-time-equivalent qualified GPs, or 1,898 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Bounces Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 84%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 91st of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (84%). 100 patients answered the survey (response rate 15%).
| Survey question | The Bounces Road Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 76% | 62% | 57% |
| Easy to contact via the website | 74% | 57% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 78% | 68% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Bounces Road Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,858 patients were registered at The Bounces Road Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,898 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.1 |
| August 2024 | 4.0 | 8.1 |
| August 2025 | 4.0 | 5.7 |
| August 2026 | 3.6 | 5.1 |
From June 2026 to August 2026 the practice recorded 2,894 appointments a month, or 422 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | The Bounces Road Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 469 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 64% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%) and diabetes (10.0% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (0.6% against 1.9%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 43.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| COPD | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
The Bounces Road Surgery, Forest Primary Care Centre, 308a Hertford Road, Edmonton, London, N9 7HD. Phone: 020 8344 8077. Website: www.bouncesroadpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| MHP - Forest Road Group Practice | 0.0 km | 58% |
| Boundary House Surgery | 0.0 km | 72% |
| Nightingale House Surgery | 0.8 km | 78% |
| Latymer Road Surgery | 1.0 km | 61% |
| Dr Tuljaram Patalay | 1.1 km | 78% |
- Cockfosters Medical Centre (69% overall experience good)
- Eagle House Surgery (57% overall experience good)
- Green Cedars Medical Services (63% overall experience good)
- Highlands Practice (67% overall experience good)
- MHP - Forest Road Group Practice (58% overall experience good)
- Medicus Select Care NCL- SAS Location 1 (40% overall experience good)
- Nightingale House Surgery (78% overall experience good)
- Oakwood Medical Centre (78% overall experience good)
- The Southgate Surgery (66% overall experience good)
How do patients rate The Bounces Road Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Bounces Road Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at The Bounces Road Surgery?
6,858 patients were registered in September 2026, down 2.7% on a year earlier.
What is The Bounces Road Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does The Bounces Road Surgery have?
3.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,898 patients per GP against 2,171 across England.
Are appointments at The Bounces Road Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Bounces Road Surgery's phone number?
020 8344 8077.