Oakwood Medical Centre, London: patient reviews and CQC rating
Oakwood Medical Centre is a GP practice in London with 8,485 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 3.0 full-time-equivalent qualified GPs, or 2,803 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oakwood Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 45%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 333rd of the 648 practices in London with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (73%). 79 patients answered the survey (response rate 17%).
| Survey question | Oakwood Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 51% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 45% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oakwood Medical Centre is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,485 patients were registered at Oakwood Medical Centre in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,803 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.7 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,830 appointments a month, or 333 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Oakwood Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 333 | 469 | 510 |
| Face to face | 64% | 60% | 63% |
| Same day as booked | 38% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for COPD (1.0% against 1.9%), peripheral arterial disease (0.3% against 0.6%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| COPD | All ages | 1.0% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Oakwood Medical Centre, Malcolms Way, Reservoir Road, London, N14 4AQ. Phone: 020 8886 1115. Website: www.oakwoodmedicalcentren14.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Southgate Surgery | 0.9 km | 66% |
| Cockfosters Medical Centre | 1.0 km | 69% |
| Highlands Practice | 1.6 km | 67% |
| Bincote Surgery | 1.9 km | 82% |
| Brunswick Park Medical Centre | 2.2 km | 72% |
- Cockfosters Medical Centre (69% overall experience good)
- Eagle House Surgery (57% overall experience good)
- Green Cedars Medical Services (63% overall experience good)
- Highlands Practice (67% overall experience good)
- MHP - Forest Road Group Practice (58% overall experience good)
- Medicus Select Care NCL- SAS Location 1 (40% overall experience good)
- Nightingale House Surgery (78% overall experience good)
- The Bounces Road Surgery (88% overall experience good)
- The Southgate Surgery (66% overall experience good)
How do patients rate Oakwood Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Oakwood Medical Centre as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Oakwood Medical Centre?
8,485 patients were registered in September 2026, down 0.3% on a year earlier.
What is Oakwood Medical Centre's CQC rating?
Good overall, published in January 2024.
How many GPs does Oakwood Medical Centre have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,803 patients per GP against 2,171 across England.
Are appointments at Oakwood Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oakwood Medical Centre's phone number?
020 8886 1115.