The Town Surgery Ltd, Enfield: patient reviews and CQC rating
The Town Surgery Ltd is a GP practice in Enfield with 3,994 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 1.7 full-time-equivalent qualified GPs, or 2,340 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Town Surgery Ltd
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 7 practices in Enfield with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (74%). 105 patients answered the survey (response rate 18%).
| Survey question | The Town Surgery Ltd | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Town Surgery Ltd is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,994 patients were registered at The Town Surgery Ltd in September 2026, down 6.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,340 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,501 appointments a month, or 376 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Town Surgery Ltd | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 469 | 510 |
| Face to face | 95% | 60% | 63% |
| Same day as booked | 48% | 48% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.7% against 2.2%), chronic kidney disease (1.5% against 4.6%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
The Town Surgery Ltd, 37 Cecil Road, Enfield, EN2 6TJ. Phone: 020 3092 1662. Website: www.thetownsurgeryenfield.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Iqbal and Partners | 0.5 km | 78% |
| White Lodge Medical Practice | 0.8 km | 73% |
| Medicus Select Care Blmk Ccg | 1.4 km | 15% |
| Bincote Surgery | 1.7 km | 82% |
| Highlands Practice | 1.8 km | 67% |
- Dr Iqbal and Partners (78% overall experience good)
- Winchmore Surgery (87% overall experience good)
How do patients rate The Town Surgery Ltd?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Town Surgery Ltd as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at The Town Surgery Ltd?
3,994 patients were registered in September 2026, down 6.0% on a year earlier.
What is The Town Surgery Ltd's CQC rating?
Good overall, published in January 2024.
How many GPs does The Town Surgery Ltd have?
1.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,340 patients per GP against 2,171 across England.
Are appointments at The Town Surgery Ltd face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Town Surgery Ltd's phone number?
020 3092 1662.