Chapel Lane Surgery, Liverpool: patient reviews and CQC rating
Chapel Lane Surgery is a GP practice in Liverpool with 11,613 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 4.0 full-time-equivalent qualified GPs, or 2,872 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Lane Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 47%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 44th of the 121 practices in Liverpool with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (73%). 107 patients answered the survey (response rate 34%).
| Survey question | Chapel Lane Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 83% | 78% | 77% |
| Easy to contact by phone | 47% | 57% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 53% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 531 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chapel Lane Surgery is Good, published in July 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,613 patients were registered at Chapel Lane Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,872 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.1 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.1 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.0 | 8.1 |
| August 2026 | 4.0 | 9.6 |
From June 2026 to August 2026 the practice recorded 10,177 appointments a month, or 876 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Chapel Lane Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 876 | 492 | 510 |
| Face to face | 32% | 60% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.4% against 0.6%), atrial fibrillation (4.7% against 2.2%) and osteoporosis (2.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Atrial fibrillation | All ages | 4.7% | 2.2% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Palliative care | All ages | 2.4% | 0.6% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Chapel Lane Surgery, 13 Chapel Lane, Formby, Liverpool, L37 4DL. Phone: 01704 876363. Website: www.chapellanesurgery-formby.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Surgery - Formby | 0.1 km | 87% |
| Hightown Village Surgery | 3.0 km | 56% |
| Ainsdale Village Surgery | 5.2 km | 86% |
| Ainsdale Medical Centre | 5.3 km | 91% |
| Thornton Practice | 7.9 km | 48% |
- Ainsdale Medical Centre (91% overall experience good)
- Ainsdale Village Surgery (86% overall experience good)
- Christiana Hartley Medical Practice (82% overall experience good)
- Churchtown Medical Centre (78% overall experience good)
- Cumberland House Surgery (80% overall experience good)
- Dr Halina Obuchowicz (78% overall experience good)
- Grange Surgery (97% overall experience good)
- Norwood Surgery (78% overall experience good)
- Southport and Formby Health Limited (78% overall experience good)
- St Mark's Medical Centre (62% overall experience good)
- The Corner Surgery - Dr Mulla (93% overall experience good)
- The Marshside Surgery (92% overall experience good)
- The Village Surgery - Formby (87% overall experience good)
How do patients rate Chapel Lane Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Chapel Lane Surgery as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Chapel Lane Surgery?
11,613 patients were registered in September 2026, down 0.7% on a year earlier.
What is Chapel Lane Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Chapel Lane Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,872 patients per GP against 2,171 across England.
Are appointments at Chapel Lane Surgery face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Lane Surgery's phone number?
01704 876363.