The Village Surgery - Formby, Liverpool: patient reviews and CQC rating
The Village Surgery - Formby is a GP practice in Liverpool with 14,840 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 7.1 full-time-equivalent qualified GPs, or 2,100 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Village Surgery - Formby
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 23rd of the 121 practices in Liverpool with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (80%). 105 patients answered the survey (response rate 33%).
| Survey question | The Village Surgery - Formby | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 69% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 78% | 73% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 231 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Village Surgery - Formby is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,840 patients were registered at The Village Surgery - Formby in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,100 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.0 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 8.9 |
| August 2024 | 6.9 | 9.1 |
| August 2025 | 6.4 | 6.4 |
| August 2026 | 7.1 | 7.7 |
From June 2026 to August 2026 the practice recorded 9,302 appointments a month, or 627 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Village Surgery - Formby | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 627 | 492 | 510 |
| Face to face | 33% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), osteoporosis (2.7% against 1.2%) and atrial fibrillation (4.1% against 2.2%). It has a lower share for COPD (1.3% against 1.9%) and diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.2% | 3.8% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Palliative care | All ages | 2.0% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
The Village Surgery - Formby, 12 Elbow Lane, Formby, Liverpool, L37 4AW. Phone: 01704 878661.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chapel Lane Surgery | 0.1 km | 83% |
| Hightown Village Surgery | 2.9 km | 56% |
| Ainsdale Village Surgery | 5.3 km | 86% |
| Ainsdale Medical Centre | 5.4 km | 91% |
| Thornton Practice | 7.8 km | 48% |
- Ainsdale Medical Centre (91% overall experience good)
- Ainsdale Village Surgery (86% overall experience good)
- Chapel Lane Surgery (83% overall experience good)
- Christiana Hartley Medical Practice (82% overall experience good)
- Churchtown Medical Centre (78% overall experience good)
- Cumberland House Surgery (80% overall experience good)
- Dr Halina Obuchowicz (78% overall experience good)
- Grange Surgery (97% overall experience good)
- Norwood Surgery (78% overall experience good)
- Southport and Formby Health Limited (78% overall experience good)
- St Mark's Medical Centre (62% overall experience good)
- The Corner Surgery - Dr Mulla (93% overall experience good)
- The Marshside Surgery (92% overall experience good)
How do patients rate The Village Surgery - Formby?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of The Village Surgery - Formby as good, above the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at The Village Surgery - Formby?
14,840 patients were registered in September 2026, down 0.5% on a year earlier.
What is The Village Surgery - Formby's CQC rating?
Good overall, published in November 2016.
How many GPs does The Village Surgery - Formby have?
7.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,100 patients per GP against 2,171 across England.
Are appointments at The Village Surgery - Formby face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Village Surgery - Formby's phone number?
01704 878661.