Christiana Hartley Medical Practice, Southport: patient reviews and CQC rating
Christiana Hartley Medical Practice is a GP practice in Southport with 10,760 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in November 2017. It has 2.4 full-time-equivalent qualified GPs, or 4,434 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Christiana Hartley Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 12 practices in Southport with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (70%). 129 patients answered the survey (response rate 28%).
| Survey question | Christiana Hartley Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 75% | 57% | 57% |
| Easy to contact via the website | 59% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 151 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Christiana Hartley Medical Practice is Outstanding, published in November 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
10,760 patients were registered at Christiana Hartley Medical Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 4,434 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.2 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 5,968 appointments a month, or 555 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Christiana Hartley Medical Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 555 | 492 | 510 |
| Face to face | 49% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.6% against 0.6%), dementia (2.0% against 0.8%) and osteoporosis (2.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 23.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 18.9% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| COPD | All ages | 2.2% | 1.9% |
| Dementia | All ages | 2.0% | 0.8% |
| Palliative care | All ages | 1.6% | 0.6% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Christiana Hartley Medical Practice, 5 Curzon Road, Southport, PR8 6PL. Phone: 01704 546024. Website: www.curzonroadmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cumberland House Surgery | 0.4 km | 80% |
| Dr Halina Obuchowicz | 0.9 km | 78% |
| St Mark's Medical Centre | 1.1 km | 62% |
| Norwood Surgery | 1.2 km | 78% |
| Grange Surgery | 2.0 km | 97% |
- Ainsdale Medical Centre (91% overall experience good)
- Ainsdale Village Surgery (86% overall experience good)
- Chapel Lane Surgery (83% overall experience good)
- Churchtown Medical Centre (78% overall experience good)
- Cumberland House Surgery (80% overall experience good)
- Dr Halina Obuchowicz (78% overall experience good)
- Grange Surgery (97% overall experience good)
- Norwood Surgery (78% overall experience good)
- Southport and Formby Health Limited (78% overall experience good)
- St Mark's Medical Centre (62% overall experience good)
- The Corner Surgery - Dr Mulla (93% overall experience good)
- The Marshside Surgery (92% overall experience good)
- The Village Surgery - Formby (87% overall experience good)
How do patients rate Christiana Hartley Medical Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Christiana Hartley Medical Practice as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Christiana Hartley Medical Practice?
10,760 patients were registered in September 2026, down 2.4% on a year earlier.
What is Christiana Hartley Medical Practice's CQC rating?
Outstanding overall, published in November 2017.
How many GPs does Christiana Hartley Medical Practice have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 4,434 patients per GP against 2,171 across England.
Are appointments at Christiana Hartley Medical Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Christiana Hartley Medical Practice's phone number?
01704 546024.