Cumberland House Surgery, Southport: patient reviews and CQC rating
Cumberland House Surgery is a GP practice in Southport with 12,456 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 5.7 full-time-equivalent qualified GPs, or 2,173 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cumberland House Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found the reception and administrative team helpful: 75%, below the England figure of 85%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 7th of the 12 practices in Southport with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (82%). 90 patients answered the survey (response rate 27%).
| Survey question | Cumberland House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 53% | 57% | 57% |
| Easy to contact via the website | 55% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 75% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 85% | 73% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cumberland House Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,456 patients were registered at Cumberland House Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,173 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.4 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 7.9 |
| August 2024 | 5.7 | 7.7 |
| August 2025 | 5.7 | 7.7 |
| August 2026 | 5.7 | 6.4 |
From June 2026 to August 2026 the practice recorded 7,678 appointments a month, or 616 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Cumberland House Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 616 | 492 | 510 |
| Face to face | 32% | 60% | 63% |
| Same day as booked | 59% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.7% against 0.6%), osteoporosis (2.5% against 1.2%) and dementia (1.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.9 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Palliative care | All ages | 1.7% | 0.6% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Cumberland House Surgery, Cumberland House, 58 Scarisbrick New Road, Southport, PR8 6PG. Phone: 01704 501500. Website: www.cumberlandhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Christiana Hartley Medical Practice | 0.4 km | 82% |
| St Mark's Medical Centre | 0.9 km | 62% |
| Dr Halina Obuchowicz | 0.9 km | 78% |
| Norwood Surgery | 1.4 km | 78% |
| Grange Surgery | 1.5 km | 97% |
- Ainsdale Medical Centre (91% overall experience good)
- Ainsdale Village Surgery (86% overall experience good)
- Chapel Lane Surgery (83% overall experience good)
- Christiana Hartley Medical Practice (82% overall experience good)
- Churchtown Medical Centre (78% overall experience good)
- Dr Halina Obuchowicz (78% overall experience good)
- Grange Surgery (97% overall experience good)
- Norwood Surgery (78% overall experience good)
- Southport and Formby Health Limited (78% overall experience good)
- St Mark's Medical Centre (62% overall experience good)
- The Corner Surgery - Dr Mulla (93% overall experience good)
- The Marshside Surgery (92% overall experience good)
- The Village Surgery - Formby (87% overall experience good)
How do patients rate Cumberland House Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Cumberland House Surgery as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Cumberland House Surgery?
12,456 patients were registered in September 2026, down 0.8% on a year earlier.
What is Cumberland House Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does Cumberland House Surgery have?
5.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,173 patients per GP against 2,171 across England.
Are appointments at Cumberland House Surgery face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cumberland House Surgery's phone number?
01704 501500.