St Mark's Medical Centre, Southport: patient reviews and CQC rating
St Mark's Medical Centre is a GP practice in Southport with 15,704 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 7.3 full-time-equivalent qualified GPs, or 2,156 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Mark's Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Its weakest is the share who described their last contact with the practice as good: 52%, below the England figure of 73%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 12th of the 12 practices in Southport with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (61%). 106 patients answered the survey (response rate 21%).
| Survey question | St Mark's Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 62% | 78% | 77% |
| Easy to contact by phone | 44% | 57% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 43% | 53% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 52% | 73% | 73% |
| Wait for appointment about right | 73% | 73% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 336 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Mark's Medical Centre is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,704 patients were registered at St Mark's Medical Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 2,156 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.0 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 6.2 |
| August 2024 | 5.0 | 5.0 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.3 | 8.1 |
From June 2026 to August 2026 the practice recorded 7,017 appointments a month, or 447 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | St Mark's Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 492 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 54% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.8% against 0.6%), dementia (2.3% against 0.8%) and serious mental illness (2.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 32.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.6% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Serious mental illness | All ages | 2.6% | 1.0% |
| Dementia | All ages | 2.3% | 0.8% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Palliative care | All ages | 1.8% | 0.6% |
| Heart failure | All ages | 1.6% | 1.1% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.5% | 74.9% |
St Mark's Medical Centre, 42 Derby Road, Southport, PR9 0TZ. Phone: 01704 511700. Website: www.stmarksmc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cumberland House Surgery | 0.9 km | 80% |
| Christiana Hartley Medical Practice | 1.1 km | 82% |
| Norwood Surgery | 1.2 km | 78% |
| Grange Surgery | 1.6 km | 97% |
| Dr Halina Obuchowicz | 1.9 km | 78% |
- Ainsdale Medical Centre (91% overall experience good)
- Ainsdale Village Surgery (86% overall experience good)
- Chapel Lane Surgery (83% overall experience good)
- Christiana Hartley Medical Practice (82% overall experience good)
- Churchtown Medical Centre (78% overall experience good)
- Cumberland House Surgery (80% overall experience good)
- Dr Halina Obuchowicz (78% overall experience good)
- Grange Surgery (97% overall experience good)
- Norwood Surgery (78% overall experience good)
- Southport and Formby Health Limited (78% overall experience good)
- The Corner Surgery - Dr Mulla (93% overall experience good)
- The Marshside Surgery (92% overall experience good)
- The Village Surgery - Formby (87% overall experience good)
How do patients rate St Mark's Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of St Mark's Medical Centre as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at St Mark's Medical Centre?
15,704 patients were registered in September 2026, down 2.9% on a year earlier.
What is St Mark's Medical Centre's CQC rating?
Good overall, published in April 2019.
How many GPs does St Mark's Medical Centre have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,156 patients per GP against 2,171 across England.
Are appointments at St Mark's Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Mark's Medical Centre's phone number?
01704 511700.