Hightown Village Surgery, Liverpool: patient reviews and CQC rating
Hightown Village Surgery is a GP practice in Liverpool with 1,604 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 0.8 full-time-equivalent qualified GPs, or 2,005 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hightown Village Surgery
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 13%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 117th of the 121 practices in Liverpool with 50 or more responses. 13% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (45%). 182 patients answered the survey (response rate 32%).
| Survey question | Hightown Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 56% | 78% | 77% |
| Easy to contact by phone | 13% | 57% | 57% |
| Easy to contact via the website | 16% | 55% | 58% |
| Easy to contact via the NHS App | 24% | 53% | 54% |
| Reception team helpful | 69% | 86% | 85% |
| Last contact good | 41% | 73% | 73% |
| Wait for appointment about right | 51% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 79% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hightown Village Surgery is Good, published in July 2021. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
1,604 patients were registered at Hightown Village Surgery in September 2026, down 9.5% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 2,005 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2024 | 0.6 | 0.6 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 634 appointments a month, or 395 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 24% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hightown Village Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 492 | 510 |
| Face to face | 36% | 60% | 63% |
| Same day as booked | 24% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), atrial fibrillation (5.1% against 2.2%) and heart failure (2.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 10.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Cancer | All ages | 7.9% | 3.8% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Coronary heart disease | All ages | 5.2% | 3.0% |
| Atrial fibrillation | All ages | 5.1% | 2.2% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| COPD | All ages | 2.2% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Hightown Village Surgery, 1 St. Georges Road, Hightown, Liverpool, L38 3RY. Phone: 0151929360.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Surgery - Formby | 2.9 km | 87% |
| Chapel Lane Surgery | 3.0 km | 83% |
| The Blundellsands Surgery | 5.2 km | 86% |
| Drs Misra and Bird Surgery | 5.4 km | 93% |
| Thornton Practice | 5.4 km | 48% |
How do patients rate Hightown Village Surgery?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Hightown Village Surgery as good, below the England figure of 77%. 13% found it easy to get through by phone.
How many patients are registered at Hightown Village Surgery?
1,604 patients were registered in September 2026, down 9.5% on a year earlier.
What is Hightown Village Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does Hightown Village Surgery have?
0.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,005 patients per GP against 2,171 across England.
Are appointments at Hightown Village Surgery face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hightown Village Surgery's phone number?
0151929360.