Clay Lane Medical Practice, Coventry: patient reviews and CQC rating
Clay Lane Medical Practice is a GP practice in Coventry with 10,191 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 3.1 full-time-equivalent qualified GPs, or 3,323 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clay Lane Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 52 practices in Coventry with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (82%). 105 patients answered the survey (response rate 18%).
| Survey question | Clay Lane Medical Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 93% | 81% | 77% |
| Easy to contact by phone | 78% | 64% | 57% |
| Easy to contact via the website | 68% | 62% | 58% |
| Easy to contact via the NHS App | 67% | 60% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 92% | 77% | 73% |
| Wait for appointment about right | 74% | 78% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 86% of 86 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Clay Lane Medical Practice is Good, published in April 2020. One key question is rated differently: Effective Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,191 patients were registered at Clay Lane Medical Practice in September 2026, down 1.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,323 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 2.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 5.3 |
| August 2024 | 3.2 | 5.3 |
| August 2025 | 3.2 | 5.3 |
| August 2026 | 3.1 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,042 appointments a month, or 397 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 61% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Clay Lane Medical Practice | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 397 | 486 | 510 |
| Face to face | 66% | 54% | 63% |
| Same day as booked | 61% | 54% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and chronic kidney disease (1.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 33.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 47.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 59.3% | 74.9% |
Clay Lane Medical Practice, Clay Lane Health Centre, 5 Clay Lane, Coventry, CV2 4LJ. Phone: 024 7509 7145. Website: www.claylanemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Godiva Group Practice | 0.0 km | 85% |
| Mansfield Medical Centre | 0.8 km | 85% |
| Park House | 1.0 km | 85% |
| Dr Mathurdas Dadhania | 1.0 km | 75% |
| Torcross Medical Centre | 1.2 km | 95% |
- Anchor Homeless Centre (97% overall experience good)
- Central Medical Centre (83% overall experience good)
- Dr Raquia Bano (80% overall experience good)
- Edgwick Medical Centre (59% overall experience good)
- Godiva Group Practice (85% overall experience good)
- Hillfields Health Centre - 1 (73% overall experience good)
- Paradise Medical Centre (59% overall experience good)
- Priory Gate Practice (78% overall experience good)
- The Cheylesmore Surgery (91% overall experience good)
- The Meridian Practice (87% overall experience good)
How do patients rate Clay Lane Medical Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Clay Lane Medical Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Clay Lane Medical Practice?
10,191 patients were registered in September 2026, down 1.6% on a year earlier.
What is Clay Lane Medical Practice's CQC rating?
Good overall, published in April 2020.
How many GPs does Clay Lane Medical Practice have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,323 patients per GP against 2,171 across England.
Are appointments at Clay Lane Medical Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clay Lane Medical Practice's phone number?
024 7509 7145.