Torcross Medical Centre, Coventry: patient reviews and CQC rating
Torcross Medical Centre is a GP practice in Coventry with 2,156 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 1.1 full-time-equivalent qualified GPs, or 2,021 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Torcross Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 98%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 52 practices in Coventry with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (96%). 120 patients answered the survey (response rate 29%).
| Survey question | Torcross Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 95% | 81% | 77% |
| Easy to contact by phone | 98% | 64% | 57% |
| Easy to contact via the website | 70% | 62% | 58% |
| Easy to contact via the NHS App | 66% | 60% | 54% |
| Reception team helpful | 99% | 88% | 85% |
| Last contact good | 95% | 77% | 73% |
| Wait for appointment about right | 99% | 78% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 88 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Torcross Medical Centre is Good, published in July 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,156 patients were registered at Torcross Medical Centre in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 2,021 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.1 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 924 appointments a month, or 429 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Torcross Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 486 | 510 |
| Face to face | 79% | 54% | 63% |
| Same day as booked | 55% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (6.0% against 3.0%), peripheral arterial disease (1.1% against 0.6%) and chronic kidney disease (7.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.5 years for women and 76.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Coronary heart disease | All ages | 6.0% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Torcross Medical Centre, 40 Torcross Avenue, Wyken, Coventry, CV2 3NF. Phone: 024 7645 5943. Website: www.torcrossmedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Forum Health Centre | 0.8 km | 88% |
| Godiva Group Practice | 1.2 km | 85% |
| Clay Lane Medical Practice | 1.2 km | 93% |
| Henley Green Medical Centre | 1.4 km | 81% |
| Copsewood Medical Centre | 1.5 km | 69% |
- Copsewood Medical Centre (69% overall experience good)
- Henley Green Medical Centre (81% overall experience good)
- Kenyon Medical Centres (79% overall experience good)
- Mansfield Medical Centre (85% overall experience good)
- The Forum Health Centre (88% overall experience good)
- Walsgrave Health Centre (74% overall experience good)
- Willenhall Oak Medical Centre (83% overall experience good)
- Willenhall Primary Care Centre - 1 (91% overall experience good)
- Woodend Health Centre (69% overall experience good)
How do patients rate Torcross Medical Centre?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Torcross Medical Centre as good, above the England figure of 77%. 98% found it easy to get through by phone.
How many patients are registered at Torcross Medical Centre?
2,156 patients were registered in September 2026, up 0.2% on a year earlier.
What is Torcross Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Torcross Medical Centre have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,021 patients per GP against 2,171 across England.
Are appointments at Torcross Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Torcross Medical Centre's phone number?
024 7645 5943.