Henley Green Medical Centre, Coventry: patient reviews and CQC rating
Henley Green Medical Centre is a GP practice in Coventry with 8,152 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 2.7 full-time-equivalent qualified GPs, or 3,057 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Henley Green Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 93%, above the England figure of 85%. Its weakest is the share who described their last contact with the practice as good: 63%, against 73% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 22nd of the 52 practices in Coventry with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (70%). 86 patients answered the survey (response rate 18%).
| Survey question | Henley Green Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 58% | 64% | 57% |
| Easy to contact via the website | 49% | 62% | 58% |
| Easy to contact via the NHS App | 57% | 60% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 63% | 77% | 73% |
| Wait for appointment about right | 70% | 78% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 244 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Henley Green Medical Centre is Good, published in December 2023. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
8,152 patients were registered at Henley Green Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 3,057 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.3 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 3.8 |
| August 2024 | 1.6 | 4.8 |
| August 2025 | 1.6 | 4.4 |
| August 2026 | 2.7 | 5.9 |
From June 2026 to August 2026 the practice recorded 3,950 appointments a month, or 485 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 34% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Henley Green Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 486 | 510 |
| Face to face | 56% | 54% | 63% |
| Same day as booked | 34% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), COPD (2.6% against 1.9%) and depression (17.9% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 41.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 75.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.9% | 14.3% |
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| COPD | All ages | 2.6% | 1.9% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Henley Green Medical Centre, Henley Road, Coventry, CV2 1AB. Phone: 024 7661 4255. Website: www.henleygreen.mc.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Walsgrave Health Centre | 1.0 km | 74% |
| Woodend Health Centre | 1.1 km | 69% |
| Woodway Medical Centre | 1.2 km | 92% |
| The Forum Health Centre | 1.3 km | 88% |
| Torcross Medical Centre | 1.4 km | 95% |
- Copsewood Medical Centre (69% overall experience good)
- Kenyon Medical Centres (79% overall experience good)
- Mansfield Medical Centre (85% overall experience good)
- The Forum Health Centre (88% overall experience good)
- Torcross Medical Centre (95% overall experience good)
- Walsgrave Health Centre (74% overall experience good)
- Willenhall Oak Medical Centre (83% overall experience good)
- Willenhall Primary Care Centre - 1 (91% overall experience good)
- Woodend Health Centre (69% overall experience good)
How do patients rate Henley Green Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Henley Green Medical Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Henley Green Medical Centre?
8,152 patients were registered in September 2026, down 1.5% on a year earlier.
What is Henley Green Medical Centre's CQC rating?
Good overall, published in December 2023.
How many GPs does Henley Green Medical Centre have?
2.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,057 patients per GP against 2,171 across England.
Are appointments at Henley Green Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Henley Green Medical Centre's phone number?
024 7661 4255.