Willenhall Oak Medical Centre, Coventry: patient reviews and CQC rating
Willenhall Oak Medical Centre is a GP practice in Coventry with 4,950 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 2.5 full-time-equivalent qualified GPs, or 2,018 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willenhall Oak Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 82%, against 86% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 17th of the 52 practices in Coventry with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (95%). 122 patients answered the survey (response rate 22%).
| Survey question | Willenhall Oak Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 84% | 64% | 57% |
| Easy to contact via the website | 73% | 62% | 58% |
| Easy to contact via the NHS App | 77% | 60% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 85% | 77% | 73% |
| Wait for appointment about right | 79% | 78% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Willenhall Oak Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,950 patients were registered at Willenhall Oak Medical Centre in September 2026, up 12.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,018 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.8 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 6.5 |
| August 2024 | 2.5 | 5.5 |
| August 2025 | 2.5 | 7.5 |
| August 2026 | 2.5 | 5.9 |
From June 2026 to August 2026 the practice recorded 2,995 appointments a month, or 605 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Willenhall Oak Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 605 | 486 | 510 |
| Face to face | 70% | 54% | 63% |
| Same day as booked | 55% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), COPD (3.9% against 1.9%) and a learning disability (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 38.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.1 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.5% | 14.3% |
| High blood pressure | All ages | 20.5% | 15.2% |
| Diabetes | 17+ yrs | 10.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| COPD | All ages | 3.9% | 1.9% |
| Cancer | All ages | 3.0% | 3.8% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.2% | 74.9% |
Willenhall Oak Medical Centre, 70 Remembrance Road, Coventry, CV3 3DP. Phone: 024 7663 9909.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Willenhall Primary Care Centre - 1 | 0.3 km | 91% |
| Kenyon Medical Centres | 0.8 km | 79% |
| Dr Parveen Aggarwal | 1.3 km | 75% |
| Dr Rashpal Dosanj | 1.6 km | 81% |
| Copsewood Medical Centre | 1.9 km | 69% |
- Copsewood Medical Centre (69% overall experience good)
- Henley Green Medical Centre (81% overall experience good)
- Kenyon Medical Centres (79% overall experience good)
- Mansfield Medical Centre (85% overall experience good)
- The Forum Health Centre (88% overall experience good)
- Torcross Medical Centre (95% overall experience good)
- Walsgrave Health Centre (74% overall experience good)
- Willenhall Primary Care Centre - 1 (91% overall experience good)
- Woodend Health Centre (69% overall experience good)
How do patients rate Willenhall Oak Medical Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Willenhall Oak Medical Centre as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Willenhall Oak Medical Centre?
4,950 patients were registered in September 2026, up 12.4% on a year earlier.
What is Willenhall Oak Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Willenhall Oak Medical Centre have?
2.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,018 patients per GP against 2,171 across England.
Are appointments at Willenhall Oak Medical Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willenhall Oak Medical Centre's phone number?
024 7663 9909.