Hillfields Health Centre - 1, Coventry: patient reviews and CQC rating
Hillfields Health Centre - 1 is a GP practice in Coventry with 5,898 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 1.9 full-time-equivalent qualified GPs, or 3,072 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillfields Health Centre - 1
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 39th of the 52 practices in Coventry with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (68%). 95 patients answered the survey (response rate 13%).
| Survey question | Hillfields Health Centre - 1 | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 65% | 64% | 57% |
| Easy to contact via the website | 31% | 62% | 58% |
| Easy to contact via the NHS App | 51% | 60% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 72% | 77% | 73% |
| Wait for appointment about right | 74% | 78% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
CQC's overall rating for Hillfields Health Centre - 1 is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,898 patients were registered at Hillfields Health Centre - 1 in September 2026, down 5.8% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,072 patients per GP, more than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 4.1 |
| August 2024 | 1.9 | 3.6 |
| August 2025 | 1.9 | 3.6 |
| August 2026 | 1.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 1,842 appointments a month, or 312 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 68% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hillfields Health Centre - 1 | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 312 | 486 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 68% | 54% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and cancer (1.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 37.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.0 years for women and 74.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.4% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Cancer | All ages | 1.4% | 3.8% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.6% | 74.9% |
Hillfields Health Centre - 1, 1st Floor City of Coventry Health Centre, 2 Stoney Stanton Road, Coventry, CV1 4FS. Phone: 024 7696 1373. Website: www.drsaniandpartners.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Priory Gate Practice | 0.0 km | 78% |
| Dr Raquia Bano | 0.0 km | 80% |
| The Meridian Practice | 0.0 km | 87% |
| Anchor Homeless Centre | 0.1 km | 97% |
| Dr Manmohan Singh | 0.7 km | 89% |
- Anchor Homeless Centre (97% overall experience good)
- Central Medical Centre (83% overall experience good)
- Clay Lane Medical Practice (93% overall experience good)
- Dr Raquia Bano (80% overall experience good)
- Edgwick Medical Centre (59% overall experience good)
- Godiva Group Practice (85% overall experience good)
- Paradise Medical Centre (59% overall experience good)
- Priory Gate Practice (78% overall experience good)
- The Cheylesmore Surgery (91% overall experience good)
- The Meridian Practice (87% overall experience good)
How do patients rate Hillfields Health Centre - 1?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Hillfields Health Centre - 1 as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Hillfields Health Centre - 1?
5,898 patients were registered in September 2026, down 5.8% on a year earlier.
What is Hillfields Health Centre - 1's CQC rating?
Good overall, published in January 2017.
How many GPs does Hillfields Health Centre - 1 have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,072 patients per GP against 2,171 across England.
Are appointments at Hillfields Health Centre - 1 face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillfields Health Centre - 1's phone number?
024 7696 1373.