Norton Canes Practice, Cannock: patient reviews and CQC rating
Norton Canes Practice is a GP practice in Cannock with 4,383 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 1.0 full-time-equivalent qualified GPs, or 4,442 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Norton Canes Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 13 practices in Cannock with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (72%). 104 patients answered the survey (response rate 23%).
| Survey question | Norton Canes Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 73% | 63% | 57% |
| Easy to contact via the website | 45% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 61% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 78% | 76% | 73% |
| Wait for appointment about right | 64% | 75% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 92% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 59 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Norton Canes Practice is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,383 patients were registered at Norton Canes Practice in September 2026, up 2.9% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,442 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,733 appointments a month, or 395 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 31% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Norton Canes Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 479 | 510 |
| Face to face | 69% | 66% | 63% |
| Same day as booked | 31% | 48% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%) and high blood pressure (18.8% against 15.2%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.8% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
Norton Canes Practice, Brownhills Road, Norton Canes, Cannock, WS11 9SE. Phone: 01543 279232.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Norton Canes Health Centre | 0.0 km | 91% |
| Dr Parvin Jalota | 0.0 km | 80% |
| Heath Hayes Health Centre | 2.2 km | 83% |
| Salters Meadow Health Centre | 2.7 km | 79% |
| New Road Medical Centre | 3.5 km | 89% |
- Alderwood Medical Practice (79% overall experience good)
- Dr Parvin Jalota (80% overall experience good)
- Essington Medical Centre (85% overall experience good)
- Heath Hayes Health Centre (83% overall experience good)
- High Street Surgery (86% overall experience good)
- Norton Canes Health Centre (91% overall experience good)
- Quinton Practice (81% overall experience good)
- Red Lion Surgery (85% overall experience good)
- Southfield Way Surgery (92% overall experience good)
- The Nile Practice (76% overall experience good)
How do patients rate Norton Canes Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Norton Canes Practice as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Norton Canes Practice?
4,383 patients were registered in September 2026, up 2.9% on a year earlier.
What is Norton Canes Practice's CQC rating?
Good overall, published in October 2018.
How many GPs does Norton Canes Practice have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,442 patients per GP against 2,171 across England.
Are appointments at Norton Canes Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Norton Canes Practice's phone number?
01543 279232.