High Street Surgery, Walsall: patient reviews and CQC rating
High Street Surgery is a GP practice in Walsall with 7,501 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.8 full-time-equivalent qualified GPs, or 4,262 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 40 practices in Walsall with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (88%). 113 patients answered the survey (response rate 29%).
| Survey question | High Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 86% | 80% | 77% |
| Easy to contact by phone | 76% | 63% | 57% |
| Easy to contact via the website | 46% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 61% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 77% | 75% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
CQC's overall rating for High Street Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,501 patients were registered at High Street Surgery in September 2026, up 2.3% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 4,262 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 2.1 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 3,294 appointments a month, or 439 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 43% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | High Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 479 | 510 |
| Face to face | 82% | 66% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), chronic kidney disease (6.7% against 4.6%) and cancer (5.5% against 3.8%). It has a lower share for depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
High Street Surgery, High Street, Cheslyn Hay, Walsall, WS6 7AB. Phone: 01922 701280. Website: www.highstreetsurgery-cheslynhay.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Nile Practice | 0.4 km | 76% |
| Southfield Way Surgery | 0.9 km | 92% |
| Quinton Practice | 1.0 km | 81% |
| Alderwood Medical Practice | 2.6 km | 79% |
| The Colliery Practice | 3.1 km | 79% |
- Alderwood Medical Practice (79% overall experience good)
- Dr Parvin Jalota (80% overall experience good)
- Essington Medical Centre (85% overall experience good)
- Heath Hayes Health Centre (83% overall experience good)
- Norton Canes Health Centre (91% overall experience good)
- Norton Canes Practice (79% overall experience good)
- Quinton Practice (81% overall experience good)
- Red Lion Surgery (85% overall experience good)
- Southfield Way Surgery (92% overall experience good)
- The Nile Practice (76% overall experience good)
How do patients rate High Street Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of High Street Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at High Street Surgery?
7,501 patients were registered in September 2026, up 2.3% on a year earlier.
What is High Street Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does High Street Surgery have?
1.8 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 4,262 patients per GP against 2,171 across England.
Are appointments at High Street Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Street Surgery's phone number?
01922 701280.