Heath Hayes Health Centre, Cannock: patient reviews and CQC rating
Heath Hayes Health Centre is a GP practice in Cannock with 10,579 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.1 full-time-equivalent qualified GPs, or 3,391 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heath Hayes Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. With 102 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 13 practices in Cannock with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (67%). 102 patients answered the survey (response rate 22%).
| Survey question | Heath Hayes Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 65% | 63% | 57% |
| Easy to contact via the website | 46% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 61% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 76% | 76% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 82% | 87% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
CQC's overall rating for Heath Hayes Health Centre is Good, published in June 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,579 patients were registered at Heath Hayes Health Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,391 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.9 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 2.4 |
| August 2024 | 2.3 | 3.4 |
| August 2025 | 2.3 | 5.5 |
| August 2026 | 3.1 | 8.2 |
From June 2026 to August 2026 the practice recorded 5,244 appointments a month, or 496 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 34% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Heath Hayes Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 496 | 479 | 510 |
| Face to face | 81% | 66% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.0% against 0.8%), palliative or supportive care needs (1.0% against 0.6%) and COPD (2.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 19.1% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Dementia | All ages | 2.0% | 0.8% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.5% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Heath Hayes Health Centre, Gorsemoor Road, Heath Hayes, Cannock, WS12 3TG. Phone: 01543 278461. Website: www.heathhayeshealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Moss Street Surgery | 2.1 km | 80% |
| Norton Canes Health Centre | 2.2 km | 91% |
| Dr Parvin Jalota | 2.2 km | 80% |
| Norton Canes Practice | 2.2 km | 79% |
| Rawnsley Surgery | 2.3 km | 74% |
- Alderwood Medical Practice (79% overall experience good)
- Dr Parvin Jalota (80% overall experience good)
- Essington Medical Centre (85% overall experience good)
- High Street Surgery (86% overall experience good)
- Norton Canes Health Centre (91% overall experience good)
- Norton Canes Practice (79% overall experience good)
- Quinton Practice (81% overall experience good)
- Red Lion Surgery (85% overall experience good)
- Southfield Way Surgery (92% overall experience good)
- The Nile Practice (76% overall experience good)
How do patients rate Heath Hayes Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Heath Hayes Health Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Heath Hayes Health Centre?
10,579 patients were registered in September 2026, down 2.7% on a year earlier.
What is Heath Hayes Health Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Heath Hayes Health Centre have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,391 patients per GP against 2,171 across England.
Are appointments at Heath Hayes Health Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heath Hayes Health Centre's phone number?
01543 278461.