Moss Street Surgery, Cannock: patient reviews and CQC rating
Moss Street Surgery is a GP practice in Cannock with 4,951 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 3.0 full-time-equivalent qualified GPs, or 1,650 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moss Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 13 practices in Cannock with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (84%). 88 patients answered the survey (response rate 26%).
| Survey question | Moss Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 78% | 63% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 61% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 87% | 75% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Moss Street Surgery is Good, published in December 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,951 patients were registered at Moss Street Surgery in September 2026, down 1.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 1,650 patients per GP, fewer than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.7 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,044 appointments a month, or 413 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 52% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Moss Street Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 413 | 479 | 510 |
| Face to face | 67% | 66% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), COPD (3.4% against 1.9%) and peripheral arterial disease (0.9% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.3% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| COPD | All ages | 3.4% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Moss Street Surgery, 23 Moss Street, Chadsmoor, Cannock, WS11 6DE. Phone: 01543 504477. Website: www.mossstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Chadsmoor Medical Practice | 0.9 km | 79% |
| Hednesford Medical Practice | 1.2 km | 81% |
| Hednesford Valley Health Centre | 1.2 km | 85% |
| Red Lion Surgery | 1.6 km | 85% |
| GP Suite - Dr Rasib and Partners | 1.6 km | 84% |
- Chadsmoor Medical Practice (79% overall experience good)
- GP Suite - Dr Rasib and Partners (84% overall experience good)
- Hednesford Medical Practice (81% overall experience good)
- Hednesford Valley Health Centre (85% overall experience good)
- Rawnsley Surgery (74% overall experience good)
- The Colliery Practice (79% overall experience good)
How do patients rate Moss Street Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Moss Street Surgery as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at Moss Street Surgery?
4,951 patients were registered in September 2026, down 1.0% on a year earlier.
What is Moss Street Surgery's CQC rating?
Good overall, published in December 2022.
How many GPs does Moss Street Surgery have?
3.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,650 patients per GP against 2,171 across England.
Are appointments at Moss Street Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moss Street Surgery's phone number?
01543 504477.