Hednesford Valley Health Centre, Cannock: patient reviews and CQC rating
Hednesford Valley Health Centre is a GP practice in Cannock with 3,982 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 1.8 full-time-equivalent qualified GPs, or 2,196 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hednesford Valley Health Centre
Its best result against England is the share who described their last contact with the practice as good: 93%, above the England figure of 73%. Its weakest is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 13 practices in Cannock with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (79%). 99 patients answered the survey (response rate 24%).
| Survey question | Hednesford Valley Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 75% | 63% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 61% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 93% | 76% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 87% | 87% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 189 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hednesford Valley Health Centre is Good, published in November 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,982 patients were registered at Hednesford Valley Health Centre in September 2026, up 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,196 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 1.1 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 5.8 |
| August 2024 | 2.8 | 3.9 |
| August 2025 | 1.8 | 2.9 |
| August 2026 | 1.8 | 5.7 |
From June 2026 to August 2026 the practice recorded 2,226 appointments a month, or 559 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 49% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hednesford Valley Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 559 | 479 | 510 |
| Face to face | 53% | 66% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.9% against 0.8%), palliative or supportive care needs (1.1% against 0.6%) and depression (23.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.9% | 14.3% |
| High blood pressure | All ages | 19.0% | 15.2% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.9% | 0.8% |
| Heart failure | All ages | 1.7% | 1.1% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Hednesford Valley Health Centre, 41 Station Road, Hednesford, Cannock, WS12 4DH. Phone: 01543 395655.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hednesford Medical Practice | 0.0 km | 81% |
| Moss Street Surgery | 1.2 km | 80% |
| Chadsmoor Medical Practice | 1.5 km | 79% |
| Rawnsley Surgery | 2.1 km | 74% |
| Heath Hayes Health Centre | 2.4 km | 83% |
- Chadsmoor Medical Practice (79% overall experience good)
- GP Suite - Dr Rasib and Partners (84% overall experience good)
- Hednesford Medical Practice (81% overall experience good)
- Moss Street Surgery (80% overall experience good)
- Rawnsley Surgery (74% overall experience good)
- The Colliery Practice (79% overall experience good)
How do patients rate Hednesford Valley Health Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Hednesford Valley Health Centre as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Hednesford Valley Health Centre?
3,982 patients were registered in September 2026, up 0.7% on a year earlier.
What is Hednesford Valley Health Centre's CQC rating?
Good overall, published in November 2022.
How many GPs does Hednesford Valley Health Centre have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,196 patients per GP against 2,171 across England.
Are appointments at Hednesford Valley Health Centre face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hednesford Valley Health Centre's phone number?
01543 395655.