The Colliery Practice, Cannock: patient reviews and CQC rating
The Colliery Practice is a GP practice in Cannock with 13,944 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 5.9 full-time-equivalent qualified GPs, or 2,364 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Colliery Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 11th of the 13 practices in Cannock with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (89%). 114 patients answered the survey (response rate 27%).
| Survey question | The Colliery Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 69% | 63% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 67% | 61% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 61% | 75% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 89% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 461 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Colliery Practice is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,944 patients were registered at The Colliery Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,364 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 5.9 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.7 |
| August 2024 | 6.0 | 7.1 |
| August 2025 | 6.5 | 7.5 |
| August 2026 | 5.9 | 8.9 |
From June 2026 to August 2026 the practice recorded 6,030 appointments a month, or 432 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 26% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Colliery Practice | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 479 | 510 |
| Face to face | 83% | 66% | 63% |
| Same day as booked | 26% | 48% | 45% |
| More than 28 days after booking | 12% | 3% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.8% against 1.9%), depression (21.0% against 14.3%) and cancer (4.7% against 3.8%). It has a lower share for osteoporosis (0.5% against 1.2%), dementia (0.5% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.0% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.8% | 1.9% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
The Colliery Practice, 60 Hednesford Street, Cannock, WS11 1DJ. Phone: 01543 435390. Website: www.thecollierypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Red Lion Surgery | 0.6 km | 85% |
| GP Suite - Dr Rasib and Partners | 0.6 km | 84% |
| Alderwood Medical Practice | 1.2 km | 79% |
| Moss Street Surgery | 1.8 km | 80% |
| Chadsmoor Medical Practice | 2.2 km | 79% |
- Chadsmoor Medical Practice (79% overall experience good)
- GP Suite - Dr Rasib and Partners (84% overall experience good)
- Hednesford Medical Practice (81% overall experience good)
- Hednesford Valley Health Centre (85% overall experience good)
- Moss Street Surgery (80% overall experience good)
- Rawnsley Surgery (74% overall experience good)
How do patients rate The Colliery Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Colliery Practice as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at The Colliery Practice?
13,944 patients were registered in September 2026, down 2.0% on a year earlier.
What is The Colliery Practice's CQC rating?
Good overall, published in June 2016.
How many GPs does The Colliery Practice have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,364 patients per GP against 2,171 across England.
Are appointments at The Colliery Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Colliery Practice's phone number?
01543 435390.