Southfield Way Surgery, Walsall: patient reviews and CQC rating
Southfield Way Surgery is a GP practice in Walsall with 3,195 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2023. It has 1.0 full-time-equivalent qualified GPs, or 3,195 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southfield Way Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 93%, above the England figure of 58%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 40 practices in Walsall with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 23 points higher than in 2025 (69%). 97 patients answered the survey (response rate 20%).
| Survey question | Southfield Way Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 92% | 80% | 77% |
| Easy to contact by phone | 84% | 63% | 57% |
| Easy to contact via the website | 93% | 59% | 58% |
| Easy to contact via the NHS App | 80% | 61% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 90% | 75% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
CQC's overall rating for Southfield Way Surgery is Requires Improvement, published in January 2023. 2 key questions are rated differently: Well-led Inadequate and Caring Good. Its previous overall rating was Good (January 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
3,195 patients were registered at Southfield Way Surgery in September 2026, up 1.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,195 patients per GP, more than the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 0.8 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,040 appointments a month, or 638 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 51% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Southfield Way Surgery | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 638 | 479 | 510 |
| Face to face | 88% | 66% | 63% |
| Same day as booked | 51% | 48% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (5.5% against 0.8%), palliative or supportive care needs (3.1% against 0.6%) and chronic kidney disease (8.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Dementia | All ages | 5.5% | 0.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Palliative care | All ages | 3.1% | 0.6% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Southfield Way Surgery, The Medical Centre, 2a Southfield Way, Great Wyrley, Walsall, WS6 6JZ. Phone: 01922 415151.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Quinton Practice | 0.2 km | 81% |
| High Street Surgery | 0.9 km | 86% |
| The Nile Practice | 1.2 km | 76% |
| Alderwood Medical Practice | 3.2 km | 79% |
| The Colliery Practice | 3.4 km | 79% |
- Alderwood Medical Practice (79% overall experience good)
- Dr Parvin Jalota (80% overall experience good)
- Essington Medical Centre (85% overall experience good)
- Heath Hayes Health Centre (83% overall experience good)
- High Street Surgery (86% overall experience good)
- Norton Canes Health Centre (91% overall experience good)
- Norton Canes Practice (79% overall experience good)
- Quinton Practice (81% overall experience good)
- Red Lion Surgery (85% overall experience good)
- The Nile Practice (76% overall experience good)
How do patients rate Southfield Way Surgery?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Southfield Way Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Southfield Way Surgery?
3,195 patients were registered in September 2026, up 1.8% on a year earlier.
What is Southfield Way Surgery's CQC rating?
Requires Improvement overall, published in January 2023.
How many GPs does Southfield Way Surgery have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,195 patients per GP against 2,171 across England.
Are appointments at Southfield Way Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southfield Way Surgery's phone number?
01922 415151.