Salters Meadow Health Centre, Burntwood: patient reviews and CQC rating
Salters Meadow Health Centre is a GP practice in Burntwood with 11,369 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Staffordshire and Stoke-on-Trent: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 4.9 full-time-equivalent qualified GPs, or 2,330 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Salters Meadow Health Centre
Its best result against England is the share who found the reception and administrative team helpful: 94%, above the England figure of 85%. Its weakest is the share who said the wait for their last appointment was about right: 47%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
64% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (68%). 125 patients answered the survey (response rate 30%).
| Survey question | Salters Meadow Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 64% | 63% | 57% |
| Easy to contact via the website | 52% | 59% | 58% |
| Easy to contact via the NHS App | 62% | 61% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 47% | 75% | 69% |
| Listened to well | 86% | 87% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 28 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Salters Meadow Health Centre is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,369 patients were registered at Salters Meadow Health Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,330 patients per GP, close to the England figure of 2,171 and Staffordshire and Stoke-on-Trent's 2,252. The practice also has 5.9 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 2.4 |
| August 2024 | 1.7 | 4.7 |
| August 2025 | 4.9 | 6.6 |
| August 2026 | 4.9 | 6.6 |
From June 2026 to August 2026 the practice recorded 5,919 appointments a month, or 521 per 1,000 registered patients (England: 510). 93% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Salters Meadow Health Centre | Staffordshire and Stoke-on-Trent | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 479 | 510 |
| Face to face | 93% | 66% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), heart failure (1.9% against 1.1%) and coronary heart disease (5.1% against 3.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 5.1% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Salters Meadow Health Centre, Rugeley Road, Chase Terrace, Burntwood, WS7 1AQ. Phone: 01543 682611. Website: www.saltersmeadowcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Darwin Medical Practice | 2.2 km | 82% |
| Norton Canes Health Centre | 2.7 km | 91% |
| Dr Parvin Jalota | 2.7 km | 80% |
| Norton Canes Practice | 2.7 km | 79% |
| Parkside Medical Practice | 3.6 km | 87% |
- Darwin Medical Practice (82% overall experience good)
How do patients rate Salters Meadow Health Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Salters Meadow Health Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Salters Meadow Health Centre?
11,369 patients were registered in September 2026, down 1.7% on a year earlier.
What is Salters Meadow Health Centre's CQC rating?
Good overall, published in February 2018.
How many GPs does Salters Meadow Health Centre have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,330 patients per GP against 2,171 across England.
Are appointments at Salters Meadow Health Centre face to face?
93% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Salters Meadow Health Centre's phone number?
01543 682611.