Cambridge Access Surgery, Cambridge: patient reviews and CQC rating
Cambridge Access Surgery is a GP practice in Cambridge with 650 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in October 2017. It has 2.5 full-time-equivalent qualified GPs, or 264 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cambridge Access Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 83%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 30 practices in Cambridge with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (95%). 50 patients answered the survey (response rate 8%).
| Survey question | Cambridge Access Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 94% | 52% | 57% |
| Easy to contact via the website | 72% | 60% | 58% |
| Easy to contact via the NHS App | 72% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 89% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 83% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Cambridge Access Surgery is Outstanding, published in October 2017. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
650 patients were registered at Cambridge Access Surgery in September 2026, down 8.7% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 264 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 3.3 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 1.8 | 1.8 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 1,413 appointments a month, or 2,173 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 53% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Cambridge Access Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 2,173 | 521 | 510 |
| Face to face | 87% | 62% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Cambridge Access Surgery, 125 Newmarket Road, Cambridge, CB5 8HB. Phone: 01223 358961.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Street Medical Practice | 0.4 km | 82% |
| The Petersfield Medical Practice | 0.9 km | 79% |
| The Red House Partnership | 0.9 km | 81% |
| Bridge Street Medical Centre | 1.4 km | 74% |
| Lensfield Medical Practice | 1.5 km | 87% |
- Arbury Road Surgery (81% overall experience good)
- Baddeley Green Surgery (68% overall experience good)
- Bottisham Medical Practice (90% overall experience good)
- Nuffield Road Medical Centre (75% overall experience good)
- York Street Medical Practice (82% overall experience good)
How do patients rate Cambridge Access Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Cambridge Access Surgery as good, against 77% across England. 94% found it easy to get through by phone.
How many patients are registered at Cambridge Access Surgery?
650 patients were registered in September 2026, down 8.7% on a year earlier.
What is Cambridge Access Surgery's CQC rating?
Outstanding overall, published in October 2017.
How many GPs does Cambridge Access Surgery have?
2.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 264 patients per GP against 2,171 across England.
Are appointments at Cambridge Access Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cambridge Access Surgery's phone number?
01223 358961.