Woodlands Surgery at Eden House, Cambridge: patient reviews and CQC rating
Woodlands Surgery at Eden House is a GP practice in Cambridge with 10,441 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 5.3 full-time-equivalent qualified GPs, or 1,955 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodlands Surgery at Eden House
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 9th of the 30 practices in Cambridge with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (90%). 100 patients answered the survey (response rate 20%).
| Survey question | Woodlands Surgery at Eden House | Central East | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 75% | 52% | 57% |
| Easy to contact via the website | 79% | 60% | 58% |
| Easy to contact via the NHS App | 66% | 52% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 85% | 71% | 73% |
| Wait for appointment about right | 89% | 69% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Woodlands Surgery at Eden House is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,441 patients were registered at Woodlands Surgery at Eden House in September 2026, down 5.9% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,955 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 1.5 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 9.9 |
| August 2024 | 4.7 | 9.0 |
| August 2025 | 4.3 | 7.5 |
| August 2026 | 5.3 | 10.0 |
From June 2026 to August 2026 the practice recorded 4,314 appointments a month, or 413 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Woodlands Surgery at Eden House | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 413 | 521 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.1% against 0.8%), palliative or supportive care needs (0.1% against 0.6%) and chronic kidney disease (0.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 9.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.0% | 14.3% |
| High blood pressure | All ages | 6.2% | 15.2% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Diabetes | 17+ yrs | 2.9% | 7.9% |
| Cancer | All ages | 1.6% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 0.6% | 4.6% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 47.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Woodlands Surgery at Eden House, Eden House, 48-49 Bateman Street, Cambridge, CB2 1LR. Phone: 01223 697600. Website: www.woodlandssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lensfield Medical Practice | 0.4 km | 87% |
| The Petersfield Medical Practice | 0.8 km | 79% |
| Trumpington Street Medical Practice | 1.1 km | 76% |
| Newnham Walk Surgery | 1.3 km | 85% |
| York Street Medical Practice | 1.5 km | 82% |
- Cherry Hinton & Brookfields Medical Practice (64% overall experience good)
- Cornford House Surgery (77% overall experience good)
- Mill Road Surgery (75% overall experience good)
- The Petersfield Medical Practice (79% overall experience good)
- The Queen Edith Medical Practice (81% overall experience good)
How do patients rate Woodlands Surgery at Eden House?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Woodlands Surgery at Eden House as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Woodlands Surgery at Eden House?
10,441 patients were registered in September 2026, down 5.9% on a year earlier.
What is Woodlands Surgery at Eden House's CQC rating?
Good overall, published in January 2020.
How many GPs does Woodlands Surgery at Eden House have?
5.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,955 patients per GP against 2,171 across England.
Are appointments at Woodlands Surgery at Eden House face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodlands Surgery at Eden House's phone number?
01223 697600.