Mill Road Surgery, Cambridge: patient reviews and CQC rating
Mill Road Surgery is a GP practice in Cambridge with 9,034 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.7 full-time-equivalent qualified GPs, or 5,464 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mill Road Surgery
Its best result against England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, against 54% across England. With 90 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 22nd of the 30 practices in Cambridge with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (87%). 90 patients answered the survey (response rate 20%).
| Survey question | Mill Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 58% | 52% | 57% |
| Easy to contact via the website | 48% | 60% | 58% |
| Easy to contact via the NHS App | 39% | 52% | 54% |
| Reception team helpful | 89% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 67% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Mill Road Surgery is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,034 patients were registered at Mill Road Surgery in September 2026, down 3.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 5,464 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.3 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 6.2 |
| August 2024 | 5.3 | 9.4 |
| August 2025 | 5.3 | 7.5 |
| August 2026 | 1.7 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,428 appointments a month, or 490 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 58% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mill Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 521 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 58% | 48% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), heart failure (0.4% against 1.1%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 10.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.9% | 15.2% |
| Depression | 18+ yrs | 7.1% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Diabetes | 17+ yrs | 4.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.3% | 74.9% |
Mill Road Surgery, 279-281 Mill Road, Cambridge, CB1 3DG. Phone: 01223 247812. Website: www.millroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Street Medical Practice | 1.1 km | 82% |
| The Petersfield Medical Practice | 1.2 km | 79% |
| Cornford House Surgery | 1.3 km | 77% |
| Cambridge Access Surgery | 1.5 km | 81% |
| Woodlands Surgery at Eden House | 1.5 km | 84% |
- Cherry Hinton & Brookfields Medical Practice (64% overall experience good)
- Cornford House Surgery (77% overall experience good)
- The Petersfield Medical Practice (79% overall experience good)
- The Queen Edith Medical Practice (81% overall experience good)
- Woodlands Surgery at Eden House (84% overall experience good)
How do patients rate Mill Road Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Mill Road Surgery as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Mill Road Surgery?
9,034 patients were registered in September 2026, down 3.5% on a year earlier.
What is Mill Road Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does Mill Road Surgery have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 5,464 patients per GP against 2,171 across England.
Are appointments at Mill Road Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mill Road Surgery's phone number?
01223 247812.