The Red House Partnership, Cambridge: patient reviews and CQC rating
The Red House Partnership is a GP practice in Cambridge with 19,696 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 6.7 full-time-equivalent qualified GPs, or 2,937 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Red House Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 86%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 51%, against 57% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 15th of the 30 practices in Cambridge with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (75%). 105 patients answered the survey (response rate 15%).
| Survey question | The Red House Partnership | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 51% | 52% | 57% |
| Easy to contact via the website | 86% | 60% | 58% |
| Easy to contact via the NHS App | 76% | 52% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 90% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for The Red House Partnership is Good, published in May 2022. All 5 key questions are rated Good. It held the same rating in the report before (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,696 patients were registered at The Red House Partnership in September 2026, down 7.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,937 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 10.2 |
| August 2024 | 5.1 | 7.0 |
| August 2025 | 5.1 | 6.2 |
| August 2026 | 6.7 | 8.8 |
From June 2026 to August 2026 the practice recorded 6,191 appointments a month, or 314 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Red House Partnership | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 314 | 521 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 53% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%). It has a lower share for chronic kidney disease (1.0% against 4.6%), palliative or supportive care needs (0.2% against 0.6%) and diabetes (2.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 7.2% | 15.2% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Diabetes | 17+ yrs | 2.7% | 7.9% |
| Cancer | All ages | 2.0% | 3.8% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 35.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.1% | 74.9% |
The Red House Partnership, The Red House Surgery, 96 Chesterton Road, Cambridge, CB4 1ER. Phone: 01223 365555. Website: www.redhousesurgery.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cambridge Access Surgery | 0.9 km | 81% |
| Bridge Street Medical Centre | 1.1 km | 74% |
| Arbury Road Surgery | 1.2 km | 81% |
| Huntingdon Road Surgery | 1.3 km | 70% |
| York Street Medical Practice | 1.3 km | 82% |
- Bridge Street Medical Centre (74% overall experience good)
- Huntingdon Road Surgery (70% overall experience good)
How do patients rate The Red House Partnership?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of The Red House Partnership as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at The Red House Partnership?
19,696 patients were registered in September 2026, down 7.4% on a year earlier.
What is The Red House Partnership's CQC rating?
Good overall, published in May 2022.
How many GPs does The Red House Partnership have?
6.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,937 patients per GP against 2,171 across England.
Are appointments at The Red House Partnership face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Red House Partnership's phone number?
01223 365555.