Bridge Street Medical Centre, Cambridge: patient reviews and CQC rating
Bridge Street Medical Centre is a GP practice in Cambridge with 10,634 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.0 full-time-equivalent qualified GPs, or 2,667 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bridge Street Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 87%, above the England figure of 73%. Its weakest is the share who described their overall experience of the practice as good: 74%, against 77% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 25th of the 30 practices in Cambridge with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (70%). 125 patients answered the survey (response rate 18%).
| Survey question | Bridge Street Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 74% | 75% | 77% |
| Easy to contact by phone | 67% | 52% | 57% |
| Easy to contact via the website | 55% | 60% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 91% | 83% | 85% |
| Last contact good | 87% | 71% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 162 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bridge Street Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,634 patients were registered at Bridge Street Medical Centre in September 2026, down 6.2% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,667 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 2.6 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 6.1 |
| August 2024 | 4.0 | 6.8 |
| August 2025 | 4.0 | 5.7 |
| August 2026 | 4.0 | 6.5 |
From June 2026 to August 2026 the practice recorded 3,509 appointments a month, or 330 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 43% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Bridge Street Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 330 | 521 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), dementia (0.1% against 0.8%) and chronic kidney disease (0.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 9.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.8 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 5.0% | 14.3% |
| High blood pressure | All ages | 3.8% | 15.2% |
| Asthma | 6+ yrs | 2.9% | 6.6% |
| Diabetes | 17+ yrs | 1.4% | 7.9% |
| Cancer | All ages | 1.4% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 0.7% | 4.6% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| COPD | All ages | 0.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 39.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 64.2% | 74.9% |
Bridge Street Medical Centre, 2 All Saints Passage, Cambridge, CB2 3LS. Phone: 01223 652671. Website: www.bridgestreetmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Trumpington Street Medical Practice | 0.6 km | 76% |
| Huntingdon Road Surgery | 0.9 km | 70% |
| The Red House Partnership | 1.1 km | 81% |
| Newnham Walk Surgery | 1.1 km | 85% |
| Lensfield Medical Practice | 1.1 km | 87% |
- Huntingdon Road Surgery (70% overall experience good)
- The Red House Partnership (81% overall experience good)
How do patients rate Bridge Street Medical Centre?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Bridge Street Medical Centre as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Bridge Street Medical Centre?
10,634 patients were registered in September 2026, down 6.2% on a year earlier.
What is Bridge Street Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Bridge Street Medical Centre have?
4.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,667 patients per GP against 2,171 across England.
Are appointments at Bridge Street Medical Centre face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bridge Street Medical Centre's phone number?
01223 652671.