Arbury Road Surgery, Cambridge: patient reviews and CQC rating
Arbury Road Surgery is a GP practice in Cambridge with 12,157 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 4.2 full-time-equivalent qualified GPs, or 2,904 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arbury Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 30 practices in Cambridge with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (77%). 119 patients answered the survey (response rate 26%).
| Survey question | Arbury Road Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 70% | 52% | 57% |
| Easy to contact via the website | 53% | 60% | 58% |
| Easy to contact via the NHS App | 66% | 52% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 78% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 88% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Arbury Road Surgery is Good, published in January 2022. All 5 key questions are rated Good. It held the same rating in the report before (June 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,157 patients were registered at Arbury Road Surgery in September 2026, down 5.5% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,904 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.0 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 7.0 |
| August 2024 | 4.2 | 7.8 |
| August 2025 | 4.2 | 7.8 |
| August 2026 | 4.2 | 8.2 |
From June 2026 to August 2026 the practice recorded 5,641 appointments a month, or 464 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 39% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Arbury Road Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 464 | 521 | 510 |
| Face to face | 87% | 62% | 63% |
| Same day as booked | 39% | 48% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%) and serious mental illness (1.4% against 1.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), chronic kidney disease (2.6% against 4.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 2.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.3% | 74.9% |
Arbury Road Surgery, 114 Arbury Road, Cambridge, CB4 2JG. Phone: 01223 364433. Website: www.arburyroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Red House Partnership | 1.2 km | 81% |
| Nuffield Road Medical Centre | 1.7 km | 75% |
| Huntingdon Road Surgery | 1.8 km | 70% |
| Cambridge Access Surgery | 2.0 km | 81% |
| Bridge Street Medical Centre | 2.1 km | 74% |
- Baddeley Green Surgery (68% overall experience good)
- Bottisham Medical Practice (90% overall experience good)
- Cambridge Access Surgery (81% overall experience good)
- Nuffield Road Medical Centre (75% overall experience good)
- York Street Medical Practice (82% overall experience good)
How do patients rate Arbury Road Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Arbury Road Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Arbury Road Surgery?
12,157 patients were registered in September 2026, down 5.5% on a year earlier.
What is Arbury Road Surgery's CQC rating?
Good overall, published in January 2022.
How many GPs does Arbury Road Surgery have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,904 patients per GP against 2,171 across England.
Are appointments at Arbury Road Surgery face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arbury Road Surgery's phone number?
01223 364433.