Baddeley Green Surgery, Stoke-on-trent: patient reviews and CQC rating
Baddeley Green Surgery is a GP practice in Stoke-on-trent with 7,733 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). It has 5.1 full-time-equivalent qualified GPs, or 1,530 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Baddeley Green Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 80%, above the England figure of 69%. Its weakest is the share who said they were treated with care and concern: 73%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 49th of the 52 practices in Stoke On Trent with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (73%). 110 patients answered the survey (response rate 24%).
| Survey question | Baddeley Green Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 57% | 52% | 57% |
| Easy to contact via the website | 48% | 60% | 58% |
| Easy to contact via the NHS App | 43% | 52% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 72% | 71% | 73% |
| Wait for appointment about right | 80% | 69% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 73% | 85% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 85 responses rated the practice good or very good (England: 92%).
7,733 patients were registered at Baddeley Green Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,530 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 2.2 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 6.6 |
| August 2024 | 4.9 | 5.7 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,613 appointments a month, or 467 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 36% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Baddeley Green Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 521 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.5% against 1.2%) and a learning disability (1.0% against 0.6%). It has a lower share for dementia (0.4% against 0.8%), palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.3% | 14.3% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Baddeley Green Surgery, 988 Leek New Road, Stockton Brook, Stoke-on-trent, ST9 9PB. Phone: 01782 544466. Website: www.baddeleygreensurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nuffield Road Medical Centre | 1.6 km | 75% |
| York Street Medical Practice | 2.0 km | 82% |
| Cambridge Access Surgery | 2.0 km | 81% |
| Mill Road Surgery | 2.2 km | 75% |
| The Red House Partnership | 2.6 km | 81% |
- Arbury Road Surgery (81% overall experience good)
- Bottisham Medical Practice (90% overall experience good)
- Cambridge Access Surgery (81% overall experience good)
- Nuffield Road Medical Centre (75% overall experience good)
- York Street Medical Practice (82% overall experience good)
How do patients rate Baddeley Green Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Baddeley Green Surgery as good, below the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Baddeley Green Surgery?
7,733 patients were registered in September 2026, down 0.9% on a year earlier.
How many GPs does Baddeley Green Surgery have?
5.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,530 patients per GP against 2,171 across England.
Are appointments at Baddeley Green Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Baddeley Green Surgery's phone number?
01782 544466.