Malling Health (UK) Limited: GP practices, ratings and patient survey
Malling Health (UK) Limited is registered with the Care Quality Commission as the provider of 5 GP practices, with 30,202 registered patients between them (September 2026). Their CQC ratings: 1 Outstanding, 2 Good and 2 Requires improvement. Across the 5 practices in Malling Health (UK) Limited with survey results, the share of patients describing their overall experience as good ranges from 46% at The Willow Tree Surgery to 81% at Cambridge Access Surgery, with a median of 53% (England: 77%).
Table of Contents
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Cambridge Access Surgery | 650 | 81% | 94% | Outstanding | 264 |
| Roysia Surgery | 6,173 | 78% | 66% | Good | 2,258 |
| Waterbeach Surgery | 9,675 | 53% | 45% | Requires improvement | 2,311 |
| Botolph Bridge Community Health Centre | 7,308 | 49% | 17% | Good | 2,030 |
| The Willow Tree Surgery | 6,396 | 46% | 28% | Requires improvement | 2,086 |
There are 1,881 registered patients per full-time-equivalent qualified GP in Malling Health (UK) Limited's practices, fewer than England's 2,171. Practices recorded 466 appointments a month per 1,000 patients (England: 510), 69% of them face to face. 44% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Malling Health (UK) Limited's practices | England |
|---|---|---|
| Patients per qualified GP | 1,881 | 2,171 |
| Appointments per 1,000 patients a month | 466 | 510 |
| Face-to-face appointments | 69% | 63% |
| Same day as booked | 44% | 45% |
| Did not attend | 5% | 4% |
| Patients aged 65 or over | 15% | 19% |
- Bretton Park Healthcare (2 practices)
- East London NHS Foundation Trust (4 practices)
- Lakeside Healthcare Partnership (8 practices)
- Mereside Medical (3 practices)
- Modality Partnership (24 practices)
- Network Healthcare Solutions Limited (3 practices)
- Ocimum Healthcare Ltd (2 practices)
- One Medicare Ltd (8 practices)
- St Mary's Surgery (2 practices)
Which GP practices does Malling Health (UK) Limited run?
Botolph Bridge Community Health Centre (Peterborough), Cambridge Access Surgery (Cambridge), Roysia Surgery (Royston), The Willow Tree Surgery (Peterborough) and Waterbeach Surgery (Cambridge).
How many patients are registered with Malling Health (UK) Limited's practices?
30,202 across 5 practices in September 2026.
What are Malling Health (UK) Limited's CQC ratings?
1 practice rated Outstanding, 2 practices rated Good and 2 practices rated Requires improvement.
How many patients per GP do Malling Health (UK) Limited's practices have?
1,881 per full-time-equivalent qualified GP, against 2,171 across England.
How do patients rate Malling Health (UK) Limited's practices?
Cambridge Access Surgery 81%, Roysia Surgery 78%, Waterbeach Surgery 53%, Botolph Bridge Community Health Centre 49% and The Willow Tree Surgery 46% of patients described their overall experience as good (England: 77%).