Roysia Surgery, Royston: patient reviews and CQC rating
Roysia Surgery is a GP practice in Royston with 6,173 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 2.7 full-time-equivalent qualified GPs, or 2,258 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Roysia Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 112 patients answered the survey (response rate 35%).
| Survey question | Roysia Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 66% | 52% | 57% |
| Easy to contact via the website | 45% | 60% | 58% |
| Easy to contact via the NHS App | 32% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 76% | 71% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Roysia Surgery is Good, published in May 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,173 patients were registered at Roysia Surgery in September 2026, up 0.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,258 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 2.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 3,040 appointments a month, or 492 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 27% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Roysia Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 492 | 521 | 510 |
| Face to face | 65% | 62% | 63% |
| Same day as booked | 27% | 48% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.3% against 6.6%). It has a lower share for dementia (0.4% against 0.8%), COPD (1.2% against 1.9%) and stroke or TIA (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 14.3% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
98% of the practice's patients live in the SG8 postcode district. 78% live in North Hertfordshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| SG8 | 6,027 | 98% |
Roysia Surgery, 1 Burns Road, Royston, SG8 5PT. Phone: 01763 243166. Website: www.roysiasurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Orchard Surgery | 3.8 km | 76% |
| Ashwell Surgery | 9.4 km | 59% |
| Drs.Allen & Gee | 11.0 km | 90% |
| The Baldock Surgery | 13.8 km | 73% |
| Granta Medical Practices | 14.5 km | 74% |
- Bourn Surgery (91% overall experience good)
- Comberton Surgery (82% overall experience good)
- Drs.Allen & Gee (90% overall experience good)
- Monkfield Medical Practice (58% overall experience good)
- Orchard Surgery (76% overall experience good)
How do patients rate Roysia Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Roysia Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Roysia Surgery?
6,173 patients were registered in September 2026, up 0.7% on a year earlier.
What is Roysia Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does Roysia Surgery have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,258 patients per GP against 2,171 across England.
Are appointments at Roysia Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Roysia Surgery's phone number?
01763 243166.