Bourn Surgery, Cambridge: patient reviews and CQC rating
Bourn Surgery is a GP practice in Cambridge with 6,932 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.0 full-time-equivalent qualified GPs, or 1,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bourn Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 4th of the 30 practices in Cambridge with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (92%). 132 patients answered the survey (response rate 46%).
| Survey question | Bourn Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 91% | 75% | 77% |
| Easy to contact by phone | 71% | 52% | 57% |
| Easy to contact via the website | 60% | 60% | 58% |
| Easy to contact via the NHS App | 72% | 52% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 83% | 71% | 73% |
| Wait for appointment about right | 78% | 69% | 69% |
| Listened to well | 94% | 86% | 87% |
| Treated with care and concern | 94% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 35 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bourn Surgery is Good, published in March 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,932 patients were registered at Bourn Surgery in September 2026, up 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,751 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 1.8 nurses and 7.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 6.0 |
| August 2024 | 4.0 | 6.3 |
| August 2025 | 4.0 | 6.5 |
| August 2026 | 4.0 | 6.3 |
From June 2026 to August 2026 the practice recorded 3,174 appointments a month, or 458 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 34% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bourn Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 458 | 521 | 510 |
| Face to face | 100% | 62% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.2% against 3.8%) and atrial fibrillation (2.9% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (1.2% against 1.9%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 8.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 83.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 5.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Bourn Surgery, 25 Alms Hill, Bourn, Cambridge, CB23 2SH. Phone: 01954 719313. Website: www.bournsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Monkfield Medical Practice | 2.9 km | 58% |
| Comberton Surgery | 5.6 km | 82% |
| Maple Surgery | 8.7 km | 78% |
| Drs.Allen & Gee | 11.2 km | 90% |
| Swavesey Surgery | 11.3 km | 93% |
- Comberton Surgery (82% overall experience good)
- Drs.Allen & Gee (90% overall experience good)
- Monkfield Medical Practice (58% overall experience good)
- Orchard Surgery (76% overall experience good)
- Roysia Surgery (78% overall experience good)
How do patients rate Bourn Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Bourn Surgery as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Bourn Surgery?
6,932 patients were registered in September 2026, up 0.7% on a year earlier.
What is Bourn Surgery's CQC rating?
Good overall, published in March 2016.
How many GPs does Bourn Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,751 patients per GP against 2,171 across England.
Are appointments at Bourn Surgery face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bourn Surgery's phone number?
01954 719313.