Maple Surgery, Cambridge: patient reviews and CQC rating
Maple Surgery is a GP practice in Cambridge with 4,149 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 1.3 full-time-equivalent qualified GPs, or 3,162 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Maple Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 18th of the 30 practices in Cambridge with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (75%). 93 patients answered the survey (response rate 28%).
| Survey question | Maple Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 72% | 52% | 57% |
| Easy to contact via the website | 52% | 60% | 58% |
| Easy to contact via the NHS App | 61% | 52% | 54% |
| Reception team helpful | 93% | 83% | 85% |
| Last contact good | 79% | 71% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 86% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 153 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maple Surgery is Good, published in July 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
4,149 patients were registered at Maple Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,162 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.2 nurses (full-time equivalent).
From June 2026 to August 2026 the practice recorded 2,012 appointments a month, or 485 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Maple Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 521 | 510 |
| Face to face | 62% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), dementia (0.3% against 0.8%) and chronic kidney disease (2.1% against 4.6%). The practice's patients live in areas with an average deprivation score of 7.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 87.2 years for women and 83.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 7.8% | 14.3% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Maple Surgery, Hanover Close, Bar Hill, Cambridge, CB23 8EH. Phone: 01954 780442.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swavesey Surgery | 4.2 km | 93% |
| Firs House Partnership | 6.3 km | 75% |
| Monkfield Medical Practice | 6.9 km | 58% |
| Over Surgery | 6.9 km | 91% |
| Comberton Surgery | 7.0 km | 82% |
- Firs House Partnership (75% overall experience good)
- Milton Surgery (76% overall experience good)
- Over Surgery (91% overall experience good)
- Swavesey Surgery (93% overall experience good)
- Waterbeach Surgery (53% overall experience good)
- Willingham Medical Practice (80% overall experience good)
How do patients rate Maple Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Maple Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Maple Surgery?
4,149 patients were registered in September 2026, up 0.6% on a year earlier.
What is Maple Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Maple Surgery have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,162 patients per GP against 2,171 across England.
Are appointments at Maple Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Maple Surgery's phone number?
01954 780442.