Firs House Partnership, Cambridge: patient reviews and CQC rating
Firs House Partnership is a GP practice in Cambridge with 13,094 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 7.1 full-time-equivalent qualified GPs, or 1,839 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Firs House Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 71%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 23rd of the 30 practices in Cambridge with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (77%). 110 patients answered the survey (response rate 36%).
| Survey question | Firs House Partnership | Central East | England |
|---|---|---|---|
| Overall experience good | 75% | 75% | 77% |
| Easy to contact by phone | 46% | 52% | 57% |
| Easy to contact via the website | 71% | 60% | 58% |
| Easy to contact via the NHS App | 59% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 468 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Firs House Partnership is Good, published in May 2019. All 5 key questions are rated Good. Its previous overall rating was Outstanding (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,094 patients were registered at Firs House Partnership in September 2026, up 1.1% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 1,839 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 2.9 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 9.9 |
| August 2024 | 5.5 | 8.5 |
| August 2025 | 6.3 | 11.0 |
| August 2026 | 7.1 | 10.4 |
From June 2026 to August 2026 the practice recorded 6,860 appointments a month, or 524 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 52% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Firs House Partnership | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 524 | 521 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 52% | 48% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), osteoporosis (1.8% against 1.2%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for chronic kidney disease (2.4% against 4.6%), COPD (1.4% against 1.9%) and diabetes (6.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 8.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Dementia | All ages | 1.7% | 0.8% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.3% | 74.9% |
Firs House Partnership, Firs House, Station Road, Impington, Cambridge, CB24 9NP. Phone: 01223 234286. Website: www.firshouse.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Arbury Road Surgery | 2.5 km | 81% |
| Huntingdon Road Surgery | 3.5 km | 70% |
| Milton Surgery | 3.6 km | 76% |
| The Red House Partnership | 3.6 km | 81% |
| Nuffield Road Medical Centre | 3.7 km | 75% |
- Maple Surgery (78% overall experience good)
- Milton Surgery (76% overall experience good)
- Over Surgery (91% overall experience good)
- Swavesey Surgery (93% overall experience good)
- Waterbeach Surgery (53% overall experience good)
- Willingham Medical Practice (80% overall experience good)
How do patients rate Firs House Partnership?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Firs House Partnership as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Firs House Partnership?
13,094 patients were registered in September 2026, up 1.1% on a year earlier.
What is Firs House Partnership's CQC rating?
Good overall, published in May 2019.
How many GPs does Firs House Partnership have?
7.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,839 patients per GP against 2,171 across England.
Are appointments at Firs House Partnership face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Firs House Partnership's phone number?
01223 234286.