Milton Surgery, Cambridge: patient reviews and CQC rating
Milton Surgery is a GP practice in Cambridge with 4,996 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.3 full-time-equivalent qualified GPs, or 1,499 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Milton Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 31%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 21st of the 30 practices in Cambridge with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (83%). 135 patients answered the survey (response rate 44%).
| Survey question | Milton Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 68% | 52% | 57% |
| Easy to contact via the website | 31% | 60% | 58% |
| Easy to contact via the NHS App | 42% | 52% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 72% | 71% | 73% |
| Wait for appointment about right | 85% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Milton Surgery is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,996 patients were registered at Milton Surgery in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 1,499 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 0.5 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.5 | 4.6 |
| August 2025 | 3.5 | 4.6 |
| August 2026 | 3.3 | 4.4 |
From June 2026 to August 2026 the practice recorded 1,893 appointments a month, or 379 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Milton Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 379 | 521 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 42% | 48% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%), asthma (8.3% against 6.6%) and cancer (4.8% against 3.8%). It has a lower share for chronic kidney disease (3.1% against 4.6%) and diabetes (5.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.5 years for women and 83.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.4% | 0.6% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.4% | 74.9% |
Milton Surgery, Coles Road, Milton, Cambridge, CB24 6BL. Phone: 01223 420511. Website: www.miltonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Nuffield Road Medical Centre | 2.0 km | 75% |
| Arbury Road Surgery | 2.9 km | 81% |
| Baddeley Green Surgery | 3.1 km | 68% |
| Firs House Partnership | 3.6 km | 75% |
| The Red House Partnership | 3.8 km | 81% |
- Firs House Partnership (75% overall experience good)
- Maple Surgery (78% overall experience good)
- Over Surgery (91% overall experience good)
- Swavesey Surgery (93% overall experience good)
- Waterbeach Surgery (53% overall experience good)
- Willingham Medical Practice (80% overall experience good)
How do patients rate Milton Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Milton Surgery as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Milton Surgery?
4,996 patients were registered in September 2026, up 0.1% on a year earlier.
What is Milton Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Milton Surgery have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,499 patients per GP against 2,171 across England.
Are appointments at Milton Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Milton Surgery's phone number?
01223 420511.