The Baldock Surgery, Baldock: patient reviews and CQC rating
The Baldock Surgery is a GP practice in Baldock with 12,652 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 5.7 full-time-equivalent qualified GPs, or 2,205 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Baldock Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found the reception and administrative team helpful: 71%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (72%). 109 patients answered the survey (response rate 32%).
| Survey question | The Baldock Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 73% | 75% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 59% | 60% | 58% |
| Easy to contact via the NHS App | 49% | 52% | 54% |
| Reception team helpful | 71% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 89% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 59 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Baldock Surgery is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
12,652 patients were registered at The Baldock Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 2,205 patients per GP, close to the England figure of 2,171 and Central East's 2,348. The practice also has 3.0 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 17.3 |
| August 2024 | 8.5 | 12.1 |
| August 2025 | 8.5 | 12.0 |
| August 2026 | 5.7 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,313 appointments a month, or 578 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 33% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Baldock Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 578 | 521 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%), chronic kidney disease (2.2% against 4.6%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 15.2% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
The Baldock Surgery, Astonia House, High Street, Baldock, SG7 6BP. Phone: 01462 892458. Website: www.baldocksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birchwood Surgery | 2.8 km | 58% |
| The Garden City Surgery | 2.9 km | 51% |
| The Nevells Road Surgery | 3.1 km | 66% |
| Larksfield Surgery Medical Partnership | 5.0 km | 67% |
| Ashwell Surgery | 6.6 km | 59% |
- Ashwell Surgery (59% overall experience good)
- Birchwood Surgery (58% overall experience good)
- The Garden City Surgery (51% overall experience good)
- The Nevells Road Surgery (66% overall experience good)
How do patients rate The Baldock Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Baldock Surgery as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at The Baldock Surgery?
12,652 patients were registered in September 2026, down 0.2% on a year earlier.
What is The Baldock Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does The Baldock Surgery have?
5.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,205 patients per GP against 2,171 across England.
Are appointments at The Baldock Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Baldock Surgery's phone number?
01462 892458.