Larksfield Surgery Medical Partnership, Hitchin: patient reviews and CQC rating
Larksfield Surgery Medical Partnership is a GP practice in Hitchin with 19,439 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 5.2 full-time-equivalent qualified GPs, or 3,719 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Larksfield Surgery Medical Partnership
Its best result against England is the share who said the healthcare professional was good at listening to them: 91%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 5 practices in Hitchin with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 23 points higher than in 2025 (44%). 99 patients answered the survey (response rate 29%).
| Survey question | Larksfield Surgery Medical Partnership | Central East | England |
|---|---|---|---|
| Overall experience good | 67% | 75% | 77% |
| Easy to contact by phone | 31% | 52% | 57% |
| Easy to contact via the website | 60% | 60% | 58% |
| Easy to contact via the NHS App | 45% | 52% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 70% | 71% | 73% |
| Wait for appointment about right | 65% | 69% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 54 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Larksfield Surgery Medical Partnership is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,439 patients were registered at Larksfield Surgery Medical Partnership in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 3,719 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 5.6 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 3.6 | 3.6 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 8,557 appointments a month, or 440 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Larksfield Surgery Medical Partnership | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 521 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.6% against 1.2%), a learning disability (0.4% against 0.6%) and peripheral arterial disease (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 3.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Larksfield Surgery Medical Partnership, Larksfield Surgery, Arlesey Road, Stotfold, Hitchin, SG5 4HB. Phone: 01462 732200. Website: www.larksfieldsurgery.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Birchwood Surgery | 3.9 km | 58% |
| The Nevells Road Surgery | 4.1 km | 66% |
| The Garden City Surgery | 4.1 km | 51% |
| The Baldock Surgery | 5.0 km | 73% |
| Drs Carragher, Akhtar & Brindle | 5.4 km | 79% |
- Dr Baxter and Partners (72% overall experience good)
- Drs Carragher, Akhtar & Brindle (79% overall experience good)
How do patients rate Larksfield Surgery Medical Partnership?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Larksfield Surgery Medical Partnership as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Larksfield Surgery Medical Partnership?
19,439 patients were registered in September 2026, down 0.3% on a year earlier.
What is Larksfield Surgery Medical Partnership's CQC rating?
Good overall, published in July 2017.
How many GPs does Larksfield Surgery Medical Partnership have?
5.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 3,719 patients per GP against 2,171 across England.
Are appointments at Larksfield Surgery Medical Partnership face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Larksfield Surgery Medical Partnership's phone number?
01462 732200.