Dr Rajpreet Millan, Hitchin: patient reviews and CQC rating
Dr Rajpreet Millan is a GP practice in Hitchin with 2,733 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 1.9 full-time-equivalent qualified GPs, or 1,464 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Rajpreet Millan
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who described their overall experience of the practice as good: 51%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 5th of the 5 practices in Hitchin with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (56%). 104 patients answered the survey (response rate 28%).
| Survey question | Dr Rajpreet Millan | Central East | England |
|---|---|---|---|
| Overall experience good | 51% | 75% | 77% |
| Easy to contact by phone | 61% | 52% | 57% |
| Easy to contact via the website | 40% | 60% | 58% |
| Easy to contact via the NHS App | 57% | 52% | 54% |
| Reception team helpful | 65% | 83% | 85% |
| Last contact good | 56% | 71% | 73% |
| Wait for appointment about right | 59% | 69% | 69% |
| Listened to well | 67% | 86% | 87% |
| Treated with care and concern | 69% | 85% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for Dr Rajpreet Millan is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,733 patients were registered at Dr Rajpreet Millan in September 2026, down 5.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,464 patients per GP, fewer than the England figure of 2,171 and Central East's 2,348. The practice also has 0.9 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,629 appointments a month, or 596 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Rajpreet Millan | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 521 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%) and diabetes (5.6% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.3 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Dr Rajpreet Millan, 60 High Street, Whitwell, Hitchin, SG4 8AG. Phone: 01438 871398.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr S K Bhardwaj and Dr M R Masood | 5.7 km | 93% |
| King George Surgery | 6.1 km | 62% |
| Larkside Practice | 6.5 km | 81% |
| Stanmore Medical Group | 6.6 km | 65% |
| Bridge Cottage Surgery | 6.7 km | 69% |
- Courtenay House Surgery (71% overall experience good)
- Regal Chambers Surgery (72% overall experience good)
- The Portmill Surgery (90% overall experience good)
How do patients rate Dr Rajpreet Millan?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Dr Rajpreet Millan as good, below the England figure of 77%. 61% found it easy to get through by phone.
How many patients are registered at Dr Rajpreet Millan?
2,733 patients were registered in September 2026, down 5.4% on a year earlier.
What is Dr Rajpreet Millan's CQC rating?
Good overall, published in November 2019.
How many GPs does Dr Rajpreet Millan have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,464 patients per GP against 2,171 across England.
Are appointments at Dr Rajpreet Millan face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Rajpreet Millan's phone number?
01438 871398.