Stanmore Medical Group, Stevenage: patient reviews and CQC rating
Stanmore Medical Group is a GP practice in Stevenage with 47,818 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 17.0 full-time-equivalent qualified GPs, or 2,813 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stanmore Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 39%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 5 practices in Stevenage with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (56%). 180 patients answered the survey (response rate 27%).
| Survey question | Stanmore Medical Group | Central East | England |
|---|---|---|---|
| Overall experience good | 65% | 75% | 77% |
| Easy to contact by phone | 41% | 52% | 57% |
| Easy to contact via the website | 70% | 60% | 58% |
| Easy to contact via the NHS App | 47% | 52% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 63% | 71% | 73% |
| Wait for appointment about right | 39% | 69% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 1,188 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stanmore Medical Group is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
47,818 patients were registered at Stanmore Medical Group in September 2026, down 2.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 17.0 full-time-equivalent qualified GPs, there are 2,813 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 15.1 nurses and 18.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 15.0 | 20.8 |
| August 2024 | 15.4 | 20.2 |
| August 2025 | 14.0 | 20.8 |
| August 2026 | 17.0 | 25.0 |
From June 2026 to August 2026 the practice recorded 25,600 appointments a month, or 535 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 36% took place on the day they were booked and 23% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stanmore Medical Group | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 521 | 510 |
| Face to face | 52% | 62% | 63% |
| Same day as booked | 36% | 48% | 45% |
| More than 28 days after booking | 23% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%) and a learning disability (0.7% against 0.6%). It has a lower share for osteoporosis (0.8% against 1.2%), chronic kidney disease (3.4% against 4.6%) and heart failure (0.9% against 1.1%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Stanmore Medical Group, The Health Centre, 5 Stanmore Road, Stevenage, SG1 3QA. Phone: 01438 313223. Website: www.stanmoremedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| King George Surgery | 0.7 km | 62% |
| Dr S K Bhardwaj and Dr M R Masood | 1.2 km | 93% |
| Bedwell Medical Centre | 1.8 km | 71% |
| Shephall Health Centre | 3.6 km | 79% |
| Knebworth Surgery | 5.5 km | 54% |
How do patients rate Stanmore Medical Group?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Stanmore Medical Group as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at Stanmore Medical Group?
47,818 patients were registered in September 2026, down 2.1% on a year earlier.
What is Stanmore Medical Group's CQC rating?
Good overall, published in September 2017.
How many GPs does Stanmore Medical Group have?
17.0 full-time-equivalent qualified GPs (31 qualified GPs by headcount), which is 2,813 patients per GP against 2,171 across England.
Are appointments at Stanmore Medical Group face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stanmore Medical Group's phone number?
01438 313223.