King George Surgery, Stevenage: patient reviews and CQC rating
King George Surgery is a GP practice in Stevenage with 24,287 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 6.8 full-time-equivalent qualified GPs, or 3,572 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about King George Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 80%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 5th of the 5 practices in Stevenage with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (68%). 110 patients answered the survey (response rate 29%).
| Survey question | King George Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 62% | 75% | 77% |
| Easy to contact by phone | 34% | 52% | 57% |
| Easy to contact via the website | 38% | 60% | 58% |
| Easy to contact via the NHS App | 38% | 52% | 54% |
| Reception team helpful | 80% | 83% | 85% |
| Last contact good | 58% | 71% | 73% |
| Wait for appointment about right | 41% | 69% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 76% | 85% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for King George Surgery is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
24,287 patients were registered at King George Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 3,572 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 5.0 nurses and 7.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 15.8 |
| August 2024 | 6.8 | 15.7 |
| August 2025 | 6.8 | 16.3 |
| August 2026 | 6.8 | 17.9 |
From June 2026 to August 2026 the practice recorded 12,350 appointments a month, or 508 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 50% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | King George Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 508 | 521 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 50% | 48% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.7% against 1.2%). It has a lower share for heart failure (0.7% against 1.1%), COPD (1.3% against 1.9%) and coronary heart disease (2.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 17.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.7% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.9% | 74.9% |
King George Surgery, 135 High Street, Stevenage, SG1 3HT. Phone: 01438 361111. Website: www.kinggeorgesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stanmore Medical Group | 0.7 km | 65% |
| Dr S K Bhardwaj and Dr M R Masood | 1.2 km | 93% |
| Bedwell Medical Centre | 1.6 km | 71% |
| Shephall Health Centre | 3.2 km | 79% |
| Knebworth Surgery | 5.0 km | 54% |
- Bedwell Medical Centre (71% overall experience good)
- Dr S K Bhardwaj and Dr M R Masood (93% overall experience good)
- Knebworth Surgery (54% overall experience good)
- Shephall Health Centre (79% overall experience good)
How do patients rate King George Surgery?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of King George Surgery as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at King George Surgery?
24,287 patients were registered in September 2026, down 0.8% on a year earlier.
What is King George Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does King George Surgery have?
6.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,572 patients per GP against 2,171 across England.
Are appointments at King George Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is King George Surgery's phone number?
01438 361111.