Bedwell Medical Centre, Stevenage: patient reviews and CQC rating
Bedwell Medical Centre is a GP practice in Stevenage with 13,431 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2024. It has 4.6 full-time-equivalent qualified GPs, or 2,951 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bedwell Medical Centre
Its best result against England is the share who said they were treated with care and concern: 87%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 5 practices in Stevenage with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (80%). 112 patients answered the survey (response rate 26%).
| Survey question | Bedwell Medical Centre | Central East | England |
|---|---|---|---|
| Overall experience good | 71% | 75% | 77% |
| Easy to contact by phone | 37% | 52% | 57% |
| Easy to contact via the website | 54% | 60% | 58% |
| Easy to contact via the NHS App | 43% | 52% | 54% |
| Reception team helpful | 76% | 83% | 85% |
| Last contact good | 72% | 71% | 73% |
| Wait for appointment about right | 64% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Bedwell Medical Centre is Good, published in March 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
13,431 patients were registered at Bedwell Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,951 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 1.4 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 5.5 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 4.6 | 6.7 |
| August 2026 | 4.6 | 6.5 |
From June 2026 to August 2026 the practice recorded 5,884 appointments a month, or 438 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 45% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bedwell Medical Centre | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 438 | 521 | 510 |
| Face to face | 51% | 62% | 63% |
| Same day as booked | 45% | 48% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Bedwell Medical Centre, Sinfield Close, Bedwell Crescent, Stevenage, SG1 1LQ. Phone: 01438 311130. Website: www.bedwellandroebucksurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| King George Surgery | 1.6 km | 62% |
| Stanmore Medical Group | 1.8 km | 65% |
| Shephall Health Centre | 1.8 km | 79% |
| Dr S K Bhardwaj and Dr M R Masood | 2.8 km | 93% |
| Knebworth Surgery | 4.3 km | 54% |
- Dr S K Bhardwaj and Dr M R Masood (93% overall experience good)
- King George Surgery (62% overall experience good)
- Knebworth Surgery (54% overall experience good)
- Shephall Health Centre (79% overall experience good)
How do patients rate Bedwell Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Bedwell Medical Centre as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Bedwell Medical Centre?
13,431 patients were registered in September 2026, down 2.2% on a year earlier.
What is Bedwell Medical Centre's CQC rating?
Good overall, published in March 2024.
How many GPs does Bedwell Medical Centre have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,951 patients per GP against 2,171 across England.
Are appointments at Bedwell Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bedwell Medical Centre's phone number?
01438 311130.