Knebworth Surgery, Knebworth: patient reviews and CQC rating
Knebworth Surgery is a GP practice in Knebworth with 12,498 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Central East: 75%). It has 5.2 full-time-equivalent qualified GPs, or 2,399 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Knebworth Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 29%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
29% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (51%). 101 patients answered the survey (response rate 30%).
| Survey question | Knebworth Surgery | Central East | England |
|---|---|---|---|
| Overall experience good | 54% | 75% | 77% |
| Easy to contact by phone | 29% | 52% | 57% |
| Easy to contact via the website | 40% | 60% | 58% |
| Easy to contact via the NHS App | 42% | 52% | 54% |
| Reception team helpful | 77% | 83% | 85% |
| Last contact good | 52% | 71% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 79% | 86% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
12,498 patients were registered at Knebworth Surgery in September 2026, down 2.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,399 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 3.2 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 3.8 | 4.9 |
| August 2026 | 5.2 | 6.2 |
From June 2026 to August 2026 the practice recorded 3,843 appointments a month, or 308 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 40% took place on the day they were booked and 23% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Knebworth Surgery | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 308 | 521 | 510 |
| Face to face | 89% | 62% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 23% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), dementia (1.2% against 0.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Knebworth Surgery, 7 St. Martins Road, Knebworth, SG3 6ER. Phone: 01438 812494. Website: www.knebworthandmarymeaddrs.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shephall Health Centre | 2.9 km | 79% |
| Bedwell Medical Centre | 4.3 km | 71% |
| Watton Place Clinic | 4.5 km | 83% |
| Bridge Cottage Surgery | 4.7 km | 69% |
| King George Surgery | 5.0 km | 62% |
- Bedwell Medical Centre (71% overall experience good)
- Dr S K Bhardwaj and Dr M R Masood (93% overall experience good)
- King George Surgery (62% overall experience good)
- Shephall Health Centre (79% overall experience good)
How do patients rate Knebworth Surgery?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of Knebworth Surgery as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Knebworth Surgery?
12,498 patients were registered in September 2026, down 2.9% on a year earlier.
How many GPs does Knebworth Surgery have?
5.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,399 patients per GP against 2,171 across England.
Are appointments at Knebworth Surgery face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Knebworth Surgery's phone number?
01438 812494.