Dr S K Bhardwaj and Dr M R Masood, Stevenage: patient reviews and CQC rating
Dr S K Bhardwaj and Dr M R Masood is a GP practice in Stevenage with 7,890 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 2.3 full-time-equivalent qualified GPs, or 3,362 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr S K Bhardwaj and Dr M R Masood
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 5 practices in Stevenage with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (90%). 107 patients answered the survey (response rate 25%).
| Survey question | Dr S K Bhardwaj and Dr M R Masood | Central East | England |
|---|---|---|---|
| Overall experience good | 93% | 75% | 77% |
| Easy to contact by phone | 86% | 52% | 57% |
| Easy to contact via the website | 44% | 60% | 58% |
| Easy to contact via the NHS App | 60% | 52% | 54% |
| Reception team helpful | 96% | 83% | 85% |
| Last contact good | 91% | 71% | 73% |
| Wait for appointment about right | 92% | 69% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 97% | 85% | 86% |
| Confidence and trust in the clinician | 99% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
CQC's overall rating for Dr S K Bhardwaj and Dr M R Masood is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,890 patients were registered at Dr S K Bhardwaj and Dr M R Masood in September 2026, up 11.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,362 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 5.2 |
| August 2024 | 2.0 | 4.2 |
| August 2025 | 2.0 | 4.2 |
| August 2026 | 2.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 2,970 appointments a month, or 376 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 32% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr S K Bhardwaj and Dr M R Masood | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 521 | 510 |
| Face to face | 84% | 62% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), chronic kidney disease (1.7% against 4.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 19.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| COPD | All ages | 1.7% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Dr S K Bhardwaj and Dr M R Masood, Symonds Green Health Centre, Filey Close, Stevenage, SG1 2JW. Phone: 01438 364488. Website: www.symondsgreenhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stanmore Medical Group | 1.2 km | 65% |
| King George Surgery | 1.2 km | 62% |
| Bedwell Medical Centre | 2.8 km | 71% |
| Shephall Health Centre | 4.5 km | 79% |
| The Portmill Surgery | 5.4 km | 90% |
- Bedwell Medical Centre (71% overall experience good)
- King George Surgery (62% overall experience good)
- Knebworth Surgery (54% overall experience good)
- Shephall Health Centre (79% overall experience good)
How do patients rate Dr S K Bhardwaj and Dr M R Masood?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Dr S K Bhardwaj and Dr M R Masood as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Dr S K Bhardwaj and Dr M R Masood?
7,890 patients were registered in September 2026, up 11.9% on a year earlier.
What is Dr S K Bhardwaj and Dr M R Masood's CQC rating?
Good overall, published in November 2016.
How many GPs does Dr S K Bhardwaj and Dr M R Masood have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,362 patients per GP against 2,171 across England.
Are appointments at Dr S K Bhardwaj and Dr M R Masood face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr S K Bhardwaj and Dr M R Masood's phone number?
01438 364488.