Stevenage South PCN: primary care network practices and patient survey
Stevenage South PCN is a primary care network of 5 GP practices with 68,517 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,001 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Stevenage South PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at Knebworth Surgery to 93% at Dr S K Bhardwaj and Dr M R Masood, with a median of 71% (England: 77%). 1 is above England and 2 below by more than the survey's margin of error. Dr S K Bhardwaj and Dr M R Masood has the highest share finding it easy to get through by phone (86%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr S K Bhardwaj and Dr M R Masood | 7,890 | 93% | 86% | Good | 3,362 |
| Shephall Health Centre | 10,411 | 79% | 49% | Good | 2,656 |
| Bedwell Medical Centre | 13,431 | 71% | 37% | Good | 2,951 |
| King George Surgery | 24,287 | 62% | 34% | Good | 3,572 |
| Knebworth Surgery | 12,498 | 54% | 29% | – | 2,399 |
Results for the network as a whole, from 518 responses, against Central East and England.
| Survey question | Stevenage South PCN | Central East | England |
|---|---|---|---|
| Overall experience good | 68% | 75% | 77% |
| Easy to contact by phone | 41% | 52% | 57% |
| Easy to contact via the website | 47% | 60% | 58% |
| Easy to contact via the NHS App | 42% | 52% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 66% | 71% | 73% |
| Wait for appointment about right | 62% | 69% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
There are 3,001 registered patients per full-time-equivalent qualified GP in Stevenage South PCN, more than England's 2,171 and Central East's 2,348. Practices recorded 415 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
16% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.1% over the year (England: shrank 1.1%).
| Measure | Stevenage South PCN | Central East | England |
|---|---|---|---|
| Patients per qualified GP | 3,001 | 2,348 | 2,171 |
| Appointments per 1,000 patients a month | 415 | 521 | 510 |
| Face-to-face appointments | 68% | 62% | 63% |
| Same day as booked | 43% | 48% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 16% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Stevenage South PCN is osteoporosis (1.8% against 1.2%), and the furthest below is heart failure (0.8% against 1.1%).
| Condition register | Age group | Stevenage South PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% | 9,592 |
| Depression | 18+ yrs | 13.2% | 14.3% | 6,999 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 4,131 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 4,037 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,992 |
| Cancer | All ages | 3.2% | 3.8% | 2,193 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,695 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 1,428 |
| COPD | All ages | 1.8% | 1.9% | 1,213 |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% | 403 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 1,146 |
| Serious mental illness | All ages | 0.9% | 1.0% | 581 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 452 |
| Dementia | All ages | 0.8% | 0.8% | 547 |
| Heart failure | All ages | 0.8% | 1.1% | 537 |
| Palliative care | All ages | 0.8% | 0.6% | 523 |
| Learning disability | All ages | 0.7% | 0.6% | 484 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 385 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 310 |
- Cam Medical PCN (3 practices)
- Cambridge City 4 PCN (6 practices)
- Cambridge City PCN (6 practices)
- Hitchin and Whitwell PCN (4 practices)
- Huntingdon PCN (3 practices)
- Icknield PCN (5 practices)
- Meridian PCN (6 practices)
- Wisbech PCN (4 practices)
Which practices are in Stevenage South PCN?
Bedwell Medical Centre, Dr S K Bhardwaj and Dr M R Masood, King George Surgery, Knebworth Surgery and Shephall Health Centre.
How do patients rate Stevenage South PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Stevenage South PCN cover?
68,517 registered patients across 5 practices in September 2026.
How many patients per GP does Stevenage South PCN have?
3,001 per full-time-equivalent qualified GP, against 2,171 across England.