Watton Place Clinic, Hertford: patient reviews and CQC rating
Watton Place Clinic is a GP practice in Hertford with 5,190 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Central East: 75%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 2.0 full-time-equivalent qualified GPs, or 2,630 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Watton Place Clinic
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 39%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Hertford with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (93%). 113 patients answered the survey (response rate 38%).
| Survey question | Watton Place Clinic | Central East | England |
|---|---|---|---|
| Overall experience good | 83% | 75% | 77% |
| Easy to contact by phone | 89% | 52% | 57% |
| Easy to contact via the website | 69% | 60% | 58% |
| Easy to contact via the NHS App | 39% | 52% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 78% | 71% | 73% |
| Wait for appointment about right | 85% | 69% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Watton Place Clinic is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,190 patients were registered at Watton Place Clinic in September 2026, up 0.5% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,630 patients per GP, more than the England figure of 2,171 and Central East's 2,348. The practice also has 0.4 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,979 appointments a month, or 381 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Watton Place Clinic | Central East | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 521 | 510 |
| Face to face | 89% | 62% | 63% |
| Same day as booked | 63% | 48% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), heart failure (1.8% against 1.1%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for dementia (0.3% against 0.8%), serious mental illness (0.5% against 1.0%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 12.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.1 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Watton Place Clinic, 60 High Street, Watton-at-Stone, Hertford, SG14 3SY. Phone: 01920 830232.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Knebworth Surgery | 4.5 km | 54% |
| Shephall Health Centre | 5.0 km | 79% |
| Bedwell Medical Centre | 6.8 km | 71% |
| Hanscombe House Surgery | 7.3 km | 87% |
| Lea Wharf Medical | 7.4 km | 67% |
- Hanscombe House Surgery (87% overall experience good)
- Lea Wharf Medical (67% overall experience good)
- New River Health (74% overall experience good)
How do patients rate Watton Place Clinic?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Watton Place Clinic as good, against 77% across England. 89% found it easy to get through by phone.
How many patients are registered at Watton Place Clinic?
5,190 patients were registered in September 2026, up 0.5% on a year earlier.
What is Watton Place Clinic's CQC rating?
Good overall, published in August 2016.
How many GPs does Watton Place Clinic have?
2.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,630 patients per GP against 2,171 across England.
Are appointments at Watton Place Clinic face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Watton Place Clinic's phone number?
01920 830232.